Customer Service Associate Job in Kenya

Position: Customer Service Associate

Reporting to the Customer Service Assistant Manager

Job Description

Our client, a leading betting and gaming company is seeking to
recruit a highly talented and customer oriented professional to fill in the
following position based at their Nairobi Office, the Customer Service
Associate will play a key role in delivering the highest quality of service to
our client’s High Value Customers

Responsibilities 

• Handle and resolve customers’
  issues via phones (inbound, outbound), emails and online chatting tools
  (including social chat)


• Provide commercial approach to
  the customer with outstanding capability to present promotions and brand
  information that aims at conversions and brand turnover


• Provide feedback and
  suggestions to immediate superior on issues and procedures pertaining to
  Customer Service


• Liaise closely with other CS,
  superiors and colleagues from other departments to meet departmental goals


• Provide answers and solutions
  to customers in a professional manner


• Acts as first line
  communication with customers



• Provide commercial approach to
  customers and present promotion and brand information aimed at conversions
  and brand turnover

Qualifications

• Diploma/ Degree in Marketing or
  any other relevant field


• At least 2 years’ experience in
  a similar


• Advanced level of Proficiency
  in English and either of the following languages:Telugu, Kannada, Tamil,
  Punjabi, Hindi or Marathi is a MUST


• Must be Sports-oriented,
  especially with Football, Cricket and online gaming


• Must have good typing skills
  (at least 50 WPM).


• Excellent problem solving and
  people


• Proficiency in MS Office
  applications

How to apply

Interested candidates are requested to forward their updated CVs
to recruit@virtualhr.co.keby Monday,
3rd August 2020 clearly stating the subject heading “Customers
Service Associate”. Indicate your current and expected
remuneration (MUST), daytime
telephone contacts and addresses of three referees. Only shortlisted candidates
will be contacted.