Customer Service Job in Kenya

Position: Customer Service Associate

Location: Nairobi

Job Description

Our client, a leading
betting and gaming company is seeking to recruit a highly talented and customer
oriented professional to fill in the following position based at their Nairobi
Office, Reporting to the
Customer Service Assistant Manager, the Customer Service Associate will play a
key role in delivering highest quality of service to our client’s High Value
Customers

Responsibilities 

• Assist
  with knowledgeable support to customer requests across all products and
  channels


• Provide
  immediate and accurate response to customer contacts on social media,
  phone, e-mail and live chat


• Deliver
  first time resolution to customer requests up to authority and permission
  levels


• Create
  and constantly develop unique positive personal relationships with the
  client’s esteemed Customers


• Maintain
  customer profiling and communication database history for all the customers



• Ensure
  that customer transactions are completed accurately and timeously


• Promote
  other products and services where appropriate


• Active
  outbound calling to develop the lifetime value of the customer

Qualifications

• Diploma/
  Degree in Marketing or any other relevant field


• At
  least 2 years’ experience in a similar


• Advanced
  level of proficiency in English and Mandarin is a MUST


• Ability
  to work under pressure in a fast-paced environment


• Excellent
  sporting knowledge particularly in football


• Possess
  a strong teamwork ethic


• Excellent
  communication and numeracy skills


• Proficient
  in MS Office including e-mail, live chat and SMS communications


• Excellent
  interpersonal skills, with the ability to deal effectively and
  professionally with difficult


• Flexible
  in shifting schedule

How to apply

Interested candidates
are requested to forward their updated CVs to recruit@virtualhr.co.ke by Monday,
3rd August 2020 clearly stating the subject heading “Customers
Service Associate”. Indicate your current and expected
remuneration (MUST), daytime
telephone contacts and addresses of three referees. Only shortlisted