Kenya Customer Assessment Intern at ENGIE

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, renewable energy, services) to offer competitive solutions to our customers. With our 170,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

The Customer Assessment Intern is responsible for assessing customers ability and willingness to pay back the loan taken on the solar home system before purchase. This will enable the team to collect complete Customer information for our database.

Responsibilities

• Assessment of customer financial and personal details about their ability to repay back the acquired loan, using the NUM assessment tool.


• Providing feedback to customer on Assessment score.


• Support the Customer Finance team on the collection of customers’ accurate information i.e. correct names, phone numbers and location and filling this information in the customers’ page in the database.


• Report any issue that affects the Assessment methodology, in terms of data collection issues.


• Cope with new Assessment Methodology/any changes within an assessment procedure which can happen at any time within the Customer Finance Department.

Knowledge And Skills

Experience:

• High Level of familiarity with typical income, expenditure and cashflow patterns of rural and per -urban households and micro-enterprises in assigned portfolio, including farmers, animal breeders, business owners and employees.


• Professional experience in traditional bottom of the pyramid (BoP) lending techniques preferably in microfinance sector


• 2 years Previous experience in Loan assessment preferably in a call center setting.


• Experience in customer relationship management


• Team player

Qualifications:

• Bachelors degree in a business degree or any other related Field.

Language(s):

• English


• Kiswahili

Technology:

• Computer literacy, particularly good working knowledge of Microsoft Excel.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

A significant exposure to Ethics risk given the geographical footprint (9 African markets) and type of activities (B2C, with large sales force on the field), this hire is critical for business continuity.

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