Loan Collection Officer Job, Finance Jobs Kenya September, 


LOAN COLLECTION OFFICER(CUSTOMER CARE)


SALARY: Confidential


LOCATION: Nairobi


We are an international company leading in loan provision services and we are seeking to recruit Loans Collection Officer (Call Centre).


Responsibilities



  • Performs collections to inform the clients’ repayments over the phone and/or via WhatsApp.

  • Interpret contracts if there is need to resolve a customer dispute.

  • Identify and rectify billing issues.

  • Take proactive necessary steps to ensure billing accuracy and revenue recovery.

  • Takes necessary actions for debt repayment.

  • Work with all levels within Finance, Accounting and Billing department to ensure accurate accounting of accounts receivables and repayments.

  • Other duties as assigned by manager or supervisor.


 Qualifications



  • Have at least 1 to 2 years’ experience working as a debt collector.

  • Certificate/diploma or equivalent lever of education.

  • MUST have an android smartphone and in good working conditions.

  • Have good communication skills.

  • Acknowledge basic debt collection process on loan App.

  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.

  • High affinity and cultural awareness of political/social situation regarding the relevant market/religion.


How to Apply


To apply send CV to: hr@helasystemtech.com  or  673199581@qq.com


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