Receptionist Intern at Oasis Healthcare Group Limited

Oasis healthcare group is a company that runs a chain of facilities which aim to provide a 3 tier referral system to enable clients benefit from quality healthcare and also be seen by all appropriate healthcare cadre when need arises. It consists of skilled and dedicated health specialists, professionals, support staff, volunteers and physicians who promote wellness, prevent disease and injury, and provide healthcare every day to a diverse population in Kenya, especially those living in urban centres.

General Summary

1. Receive, assist and direct patients in accessing the appropriate service or health care professional in a courteous, efficient and effective way.


2. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Duties and Responsibilities include but are not limited to:

1. Ensure an effective and efficient reception service is provided to patients and any other visitors.


2. Deal with all general enquiries, explain procedures and make follow-up appointments.


3. Receive and make telephone calls as required.


4. Advice patients of relevant charges for relevant medical services, show direction to the next station that the client would wish to be served.


5. Ensure that all patients’ information is registered onto the computer system promptly and accurately.


6. It is the responsibility of the receptionist to ensure that client on the Outpatient register are transferred to the Inpatient register before close of business each day.


7. It is the responsibility of the receptionist to ensure that preauthorization are filled and ensure communication is made to insurance companies for pre-authorization and discharge of patients, immediately you are in receipt of either an inpatient insurance covered clients preauthorization or a discharge summary.


8.  The receptionist will be in charge of ensuring that NHIF are filled by clients who are eligible and filled copies forwarded to the Records personnel.


9. Maintain safe and clean working environment by complying with procedures, rules, and regulations.


10. Keep a register of doctors’ who have reported to work against the duty rota and forward the report to HR.

It is the responsibility of the receptionist to keep checking on the hospital email to track responses from insurances companies on preauthorization sent and keep the client informed.

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