Senior Sales Training Manager at M-KOPA

M-KOPA is the pioneer and global leader of Connected Asset Financing that offers millions of underbanked customers access to life-enhancing products. Our advanced connected asset financing platform combines digital micropayments and IoT connectivity to offer access to products including solar lighting, televisions, fridges, smartphones, financial services and more.

Our mission is to make financing for everyday essentials accessible to customers in Africa and beyond so they can achieve progress in their lives. Through the power of connected devices, we establish a unique and secure relationship with our customers, allowing them instant access to a product whilst building ownership overtime through flexible micro-payments. Through regular payments, customers can unlock access to more products and services to continue their relationship and build their credit history with M-KOPA

Summary

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M-KOPA has a large, distributed direct sales force across Kenya. As the Senior Training Manager, you will be responsible for direct sales force training to ensure we continue to develop and support highly effective, productive, and motivated direct sales force. The position will oversee end-to-end activities involved in direct sales force training including curriculum development, content design, training delivery and team management.

What You Will Do

• Sales training curriculum development: Develop and refine sales training curriculum for new and existing direct sales agents.


• Sales training content development: Developing and refining sales training content for generic and specific (need-based) sales training programs, including the design of dynamic and interactive training modules.


• Training delivery: Design and implement training programs (in-class and in-field practice sessions) for effective delivery of the training content to direct sales agents.


• Training Needs Analysis (TNA): Conduct frequent surveys and analyses to inform training needs and priorities to drive knowledge and updates to the direct sales team in partnership with HR, Marketing, Data, and Sales teams.


• People management: Direct management and leadership of sales trainers to ensure effective deployment and excellent execution of training programs across the country.


• Performance management: Define KPIs and measure sales training effectiveness through frequent evaluations to inform further developments and investments.


• Work with and manage any external partners/vendors used to support creative content design or learning management tools

What We’re Looking For:

• You’re passionate about our mission to finance progress


• At least 3 years of experience in sales training management including leading a team of distributed sales trainers.


• Demonstrated strong leadership skills, driving performance, and a love for developing talents.


• You have strong analytic skills to work with large volumes of data, analyze and identify drivers for performance. Also, should be able to drive causal diagnosis to provide data-driven recommendations.


• You’re comfortable in a fast-moving environment with frequent change and a sense of urgency


• You have high integrity and openness combined with a commitment to good governance

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

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