Desktop Support Technician at Excis Compliance

Excis are a global IT services company and excel in cross-border IT services. The Excis multilingual global service desk provides outsourcing services to enterprise and medium sized businesses in 150+ countries. In addition to world-class ITIL based helpdesk service,s Excis can also offer onsite support in every city worldwide! Excis services as varied, however the core business includes end user computing, data centre and networking on a 4 hour, 24/7 basis.

Responsibilities

• Responding to client support requests.


• Contacting clients to find out the nature of the problem.


• Traveling to the client’s location or connecting via remote link.


• Troubleshooting hardware and software issues.


• Installing and maintaining hardware and computer peripherals.


• Installing and upgrading operating systems and computer software.


• Troubleshooting networking and connection issues.


• Advising on software or hardware upgrades.


• Providing basic training on computer operation and management.


• Completing job reports and ordering supplies.

Requirements

• Candidate should be able to speak in English


• Bachelor’s degree in Computer Science or Information Technology.


• Proven work experience as Desktop Support Engineer or Support Technician.


• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.


• Knowledge of popular operating systems, software applications, and remote connection systems.


• Ability to solve complex hardware and software issues.


• Ability to travel and work after hours when necessary.


• Excellent interpersonal skills.


• Good verbal communication skills.

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