Hotel Manager at Corporate Staffing Services Ltd

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.

Summary

Our client is in the Hospitality industry and they seek to hire a Hotel Manager. He/She will be tasked with providig overall leadership and management of the hotel that include employees, facilities, operations, sales and marketing, costs, profits and budgets to improve the overall service culture and guest satisfaction.

Key responsibilities

• Take responsibility, create and maintain good working conditions, create the climate to motivate staff to excel and maintain standards, must have a friendly positive personality.


• Analyze financial performance, current performance relative to budgeted standards.


• Develops accurate and aggressive long and short-range financial objectives consistent with the shareholder’s mission statement.


• Planning, setting standards, priorities and ensuring policies, SOPs and procedures are followed.


• Ensure maximum guest satisfaction in accordance with the hotel’s standards.


• Executes marketing and digital, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.


• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports and initiates corrective action.


• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints and initiates corrective action.


• Strong business acumen with the ability to produce acceptable return on investment, aware of competition and evaluate its effectiveness.


• Strong Food and beverage background, rooms division, conferencing, procurement, security and HR.


• Maintains an appropriate level of community public affairs involvement.


• Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

Key Qualifications

• Bachelor’s degree or Diploma in Hospitality Management.


• 3-5 years’ experience managing a hotel.


• Hands on experience manager.


• In-depth understanding of finance and operations.


• Must possess excellent leadership skills with the ability to effectively manage subordinate executives and managers in various roles and responsibilities.


• Sound business acumen, with a strong F&B background


• People skills and emotional intelligence.

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