Front Desk Agent at Karen Country Club

The Karen Country Club is a family oriented club, founded in 1937 and prides itself in being one of the oldest golf clubs in Kenya. A large part of the 18-hole course was built on the former coffee estate developed by the Danish pioneer Karen Blixen, whose life and times were depicted in the lyrical film `Out of Africa`. Indeed, the shade trees from her coffee plantation still dominate parts of the golf course, eighty years after they were planted. The course is superbly maintained with greens built to the Professional Golf Association (PGA) standards. The Club has been host to the prestigious Barclays Kenya Open for the past three consecutive years. Despite Nairobi`s temperate climate, you can play golf 365 days in a year in comfort, an intangible asset that few golf courses in the world can claim. The setting of our golf course is serene; with the Ngong hills as a backdrop, a rich variety of trees, indigenous forest, flouring shrubs and fauna.

About the job:

We are a leading Country Club in Kenya seeking to fill the position of Front Desk Agent.

Duties and Responsibilities:

Guest/Member Relations:

• Receiving and handling reservations inquiries made online, by emails or telephone in a timely manner and as per the set standards.


• Completing guest pre-arrival, arrival, and departure procedures as per the set standards ensuring that guest folios are accurate before they check out.


• Verifying guests’ payment methods during check-in ensuring that all guest charges are fully settled upon check out.


• Organizing airport pick up and drop offs or any transport services requests for the guests.


• Assist guests and members with required information.


• Keeping abreast of attractions and current promotions and Club events to provide information to the guests upon request.

Administration Functions:

•  Assist in keeping the reception area clean and tidy, always.


•  Facilitate members and corporate facility show round if need be.


•  In a timely manner, update the Finance Department with payment details that may require back-office recording.

Academic qualifications and experience:

•  Diploma in Front Office operations


•  Certification in Customer Service


•  Proficiency in use of Computers


•  Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations


•  2-3 years of guest service experience in a reputable hotel/residence.

Personal attributes:

•  Excellent communication skills both written and spoken.


•  Good interpersonal skills.


•  Good organizational skills and keen to details.


•  Public relations and problem-solving skills.


•  Mature and confident.


•  A great sense of urgency in execution of tasks.

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