Global Operations Analytics Manager Job, Finance Kenyan Jobs,



The Role


We are looking for a strong, analytical leader to build out Tala’s Operations Analytics vertical to focus on the efficacy and efficiency of Tala’s loan servicing teams and systems.


What you’ll do



  • Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics

  • Set and monitor team and individual performance targets for Collections & Customer Service teams based on historical, market, and partner team data

  • Identify anomalous performance in customer service/collections performance, research root causes, and propose solutions to optimize team performance

  • Define a framework for assessing the optimal mix of internal and external resources

  • Oversee non-labor variable expenses


What you are



  • A collaborative self-starter. You’re excited to pursue new initiatives and love to partner with geographical and cross-functional leads to move the business forward

  • You have the ability to translate insights into action. You not only build models, but you’re able to distill key learnings and use those insights to drive strategic planning and initiatives

  • A highly innovative problem-solver. You approach a problem from different perspectives and use your holistic understanding of the business to see new opportunities/risks 

  • Strong communicator and an advocate for your business partners

  • Passionate about social enterprise and find meaning in working to make the world a better place


What you’ll need



  • 5+ years of relevant experience in operations analytics (either sitting in an Operations or Finance organization) 

  • Strong proficiency in Excel required; experience with data analytics languages (e.g. SQL, Python) and/or data visualization tools (e.g. Looker, Amplitude, Tableau) strongly preferred

  • Strong communication skills with the ability to influence in a global, cross-functional environment


Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experiences. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.



How To Apply



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