Teller Job in Nairobi, Kenya

Teller

(Nairobi)

Key Responsibilities

Customer Service:

• Provide high levels of customer service of Cash/
  teller function by efficiently handling the process and by reducing
  customer waiting time and service time.


• Consistently meet and exceed service standards set
  for customer services.

Service Quality &
Business Operations Control:

• Adherence to all established Banks’ Policies,
  operating manuals, service quality standards, and code of conduct for a
  smooth workflow, high service quality, and low level of operational risk.


• To eliminate the risk of cash difference by
  ensuring compliance to the Bank’s cash control procedures as well as the
  Central Bank requirements.

Internal Process

• Checking notes & denominations to ensure
  accurate delivery of cash to customers.


• To perform the financial transactions (Cash
  Management, Security items, Cheques) timely & accurately.


• To facilitate and participate in any branch
  projects (Service Quality Programs, Process changes, Sales).


• Responsible for custodianship of securities as
  assigned by the Branch Manager.


• To facilitate and participate in the achievement
  of branch sales targets.

Training &
Development:

• Attend various training and learning programs to
  close the skill gaps and to ensure proper awareness about products and
  services, policies, and procedures.


• Maintain effective relationships with supervisors
  and peers to ensure teamwork.

All the above
accountabilities include but are not limited to any additional/new tasks or
responsibilities assigned by the supervisor.

Education:

• Minimum Bachelor’s Degree  

Training/Skills

• Ability to apply Sharia principles to Bank’s
  transactions


• Ability to deal with numbers.


• Ability to distinguish fake notes & security
  items and suspicious cases.


• Banking knowledge


• Computer Skills

Work Experience :

• Minimum 2 years Experience.

Competencies:

• Communication skills


• Assertiveness


• Customer focus


• Team orientation


• Shariah. Banking services (types and Sharia
  provisions)


• Shariah. Foundations & principles of Islamic
  finance

How
To Apply

To apply, send your
CV and cover letter to careers@dibkenya.co.ke  by Friday, 04th February
2022, Quoting Ref. No. COP/PR-BO/004/22  as
the Subject of the email application.