Senior Systems Reliability Engineer at Sendy Limited

At Sendy, we specialize in connecting on-demand, trusted, and transparent service providers with individuals and businesses looking to move packages. Thus, we believe it’s a natural extension of our core expertise to also connect our users to quality certified transportation providers. As of today, Sendy users can now request a package DELIVERY using a motorcycle, van, pickup, or 3 ton truck, or a passenger RIDE with a boda boda or cab – all from within the same SENDY mobile app (available on Android and iOS) and web platform. All DELIVERY and RIDE services are available 24 hours a day, 7 days a week and can be paid for using cash, MPesa, or card.

About The Role:

Site Reliability Engineers build and operate the platform on which Sendy’s applications run.  SREs have built up their knowledge working in different environments and come from a variety of technical backgrounds. The common denominator across all our reliability engineers  include a passion for scalability, operational excellence and automation..

The Senior SRE will lead and develop a team of SREs that are responsible for the Sendy’s production platform and build the tools for all teams to understand and interact with it.

What you will do:

• Mentor, grow, and empower the team by giving them the skills, confidence and motivation to make decisions


• Participate in deep technical design discussions within the team, and across partner teams, and ensure that we’re building high quality systems


• Partner with other Engineering Leads across Sendy to achieve reliability outcomes for their services


• Building software to help engineering and support teams


• Fixing support escalation issues


• Optimizing on-call rotations and processes


• Documenting “tribal” knowledge


• Conducting post-incident reviews

What you should have:

• Linux systems administration experience


• Five years Site Reliability Engineering experience


• Intermediate level software development skills in Python, Go or SQL


• Strong skills in network services, including DNS, TLS/SSL and HTTP


• Network fundamentals DHCP, ARP, subnetting, routing, firewalls


• Experience with the Linux kernel and Linux software packaging


• Performance analysis and debugging with tools like perf, sar, strace, dtrace


• Configuration management systems such as Saltstack, Chef, Puppet or Ansible


• Load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache


• SQL databases (Postgres or MySQL)


• Time series databases (OpenTSDB, Graphite, Prometheus, Grafana)


• Key/Value stores (Redis, KyotoTycoon, Cassandra, LevelDB)


• Internetworking and BGP.


• Experience leading and hiring a team that builds and runs tools and platforms


• Ability to work effectively with distinct personalities and across all levels in an organization.


• Must be a self-starter and highly organized.


• Ability to discern and apply knowledge


• Top level interpersonal and cross-cultural skills


• Ability to work well with people at all levels in the organization.

Why you should  work at Sendy:

• We are building a world-class design organization and you’ll get to work with and learn from the team with a wealth of expertise and experience.


• You get a lot of autonomy and flexibility to build a style of working that is optimal for you.


• Other office perks
  
  
  
  • Flexibility to work remotely.
  
  
  • Data Allowance.
  
  
  • Office lunch, also available to remotely.
  
  
  • Comprehensive health insurance – Inpatient / Outpatient / Dental / Optical.
  
  
  • Flexible vacation.
  
  
  • All risk Insurance.
  
  
  • Opportunity for company stock options.
  
  
  
  

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