Senior ICT Officer (Helpdesk Administration) Job, IT Jobs in Kenya February 2022,



Job Reference Number: V/No.12/2022


Number of Positions: One (1)


Terms of Service: Permanent and Pensionable


Gross Salary Scale: Kshs. 169,800 – 227,600 p.m.


Job Purpose:



  • The job holder will be responsible for offering IT support function, coordinating and delivering various ICT related services in accordance with establishment. Providing responsive, professional service and technical

  • support to staff to ensure efficient operation and use of ICT Systems, IT equipment and Internet services.


Reporting Responsibilities:



  • The job holder is responsible to the Assistant Director, ICT

  • Area of Deployment: Directorate of ICT


Key Duties and Responsibilities:



  • Establishing a communication helpdesk platform for facilitate interaction with clients to provide IT support through all media; iManaging, monitoring and supporting team of helpdesk technicians and review their performance and developing feedback reports for management;

  • Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in help desk operations;

  • Planning and managing escalations and to facilitate the resolution of any issues be resolved in timely;

  • Scheduling and coordinating office applications installation and support;

  • Ensuring documentation of hardware and software preventive maintenance and repair schedules;

  • Ensuring all processes used by the help desk are thoroughly documented, consistently audited, and regularly improved;

  • Undertaking research for ICT solutions for Business functions in liaison with users; and

  • Facilitating Performance Management, mentoring, guidance and counseling of staff.


Job Requirements: Academic and Professional Qualifications


For appointment to this grade, the applicant must have: –



  • A Bachelor of Science degree in any of the following fields: Computer Science, Computer Technology, Informatics, Computer Science & Technology, Information Systems, Business Information Technology (BBIT), Computing Science and Technology, Computer Security and Forensics or its equivalent qualification from a recognized Institution;

  • Membership of Computer Society of Kenya or any other recognized

  • professional body;

  • Possess at least two (2) Professional certifications in ITIL or any ITSM

  • equivalent;

  • A Senior Management course or its equivalent from a recognized

  • institution; and

  • Demonstrated merit and ability as reflected in work performance and

  • results


Experience:



  • A Minimum six (6) years relevant work–experience with at least three

  • (3) years at Supervisory Management Level.

  • Experience in installation and updating Desktop/Workstations and

  • Applications, managing Active Directory and o365, Windows 7/10,

  • Microsoft Office Suite (Word, Excel, PowerPoint and Access), working

  • on computer hardware;

  • Have an in–depth understanding of a CRM software in supporting all

  • processes and workflow in an organization to resolve all customer

  • issues; and

  • IT Service Desks platforms or ERP CRM deployment and support will

  • be an added advantage.


Job Core Competencies:



  • Excellent written and oral communication skills;

  • Leadership & Good interpersonal skills;

  • Professional and Technical competence;

  • Confidentiality, High Integrity, attention to details and accuracy;

  • Analytical & Negotiation Skills; and

  • Organizational, planning skills, and Results-oriented



How To Apply



Interested and qualified persons are requested to make their applications by: –



  • Filling an Online Application Employment Form available at the Judiciary jobs portal:

  • https://www.jsc.go.ke/index.php/careers/ Applicants should upload soft copies of the following documents to the online application: –

  • A copy of National Identity Card

  • A detailed and updated curriculum vitae, to include background information such as past employment record (if any), community service, financial discipline, pro bono activity (if any), past and present and legal professional engagement;

  • Names of three (3) professional references and two (2) character references who can verify and comment about the applicant’s past and present employment or engagement;

  • Copy of National Identity Card (I.D), Passport or any other relevant identifiable legal documents

  • Certified copies of admission certificate to the roll of advocates, testimonials, professional certificates and academic transcripts

  • Applicable only to applicants in the legal field)

  • Applicant’s recent coloured passport size photographs


Shortlisted candidates will be required to submit valid clearance certificates from the following bodies during the interview: –



  • Kenya Revenue Authority

  • Higher Education Loans Board

  • Directorate of Criminal Investigation

  • Ethics and Anti–Corruption Commission

  • A recognized Credit Reference Bureau

  • Recommendation from the relevant Professional Body, as the case may be, as being in Good Standing

  • Advocates Complaints Commission

  • Law Society of Kenya


Applicants MUST take note that it is a criminal offence to provide false information and documents in the job application as the same will be verified by relevant bodies.


The application must reach the Commission NOT LATER THAN 11TH MARCH, 2022 AT 5.00PM


Only shortlisted and successful candidates will be contacted. Canvassing in any form will lead to automatic disqualification.
The Judicial Service Commission is an Equal Opportunity Employer and selects candidates on merit through fair and open competition from the widest range of eligible candidates.



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