Technical Service Administrator (Hybrid) at BD

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance cellular studies and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues. BD has nearly 50,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health.

Summary

As a Technical Services Administrator (East Africa) you will act as the central point for the Technical Services team consisting of Engineers, Distributors, TS Managers and relevant Business Managers. The Technical Services Administrator function maintains the central focus for BD processes relating to spares parts audit support, travel bookings, database elements, service report processing, machine moving and procurement of Technical Services tools.

Other Key Responsibilities:-

1. Provide administrative support and work closely with a number of teams namely; Field Service Engineers, Sales Application support, Sales department, Technical support center, Business Administrative assistants and Customer Service (instruments); Shared Services Departments (Finance, IT, Warehouse) and endusers (doctors, lab technicians, universities, research centers and hospitals)


2. Perform all administrative work including complete and on-time deliveries of spare parts and modules


3. Ensure timely response to customers (internal/external) regarding their queries and or requests by managing customer perception of BD TS both internally and externally via provision of unrivalled customer service


4. Billing of service fees on duly signed service contract for payment and invoicing by Customer Service


5. Monitor order status and ensure timely supply of the spare parts in coordination with customer service


6. Provide on weekly basis reports on spare parts delivery order status


7. Call intake and customer email management o Service work order creation and dispatch o Spare parts management (receiving & Issue at the warehouse) Please note that a job description is a guideline of the job requirements and it is not possible to cover every single aspect of the job as the environment is dynamically changing to the customer and business needs as required. As BD technical operations differ from region to region, kindly consult the Technical Services Team Leader (East Africa) or Technical Services Manager (EA) on local operations specifics

About You:-

1. A Bachelor’s degree or relevant qualification In customer service, administration, Logistics and or commensurate work experience Professional


2. Working experience with spreadsheets, statistical programs, or similar computer experience


3. Strong organizational/planning skills


4. Strong Knowledge on Microsoft Tools (i.e. Excel, Outlook, Word, Power point)


5. CRM Experience


6. A positive working attitude with excellent people skills


7. Flexible approach to problem solving and solution finding with collaboration

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