2 Customer Care Officers Jobs in Kenya

Customer Care Officer

(2 Posts)

Job purpose:

The role of the job
holder is to manage the flow of clients visiting the commission and collect of
data in customer care related issues in line with the commission’s mandate.

Duties and
Responsibilities:

• Monitors the movements of visitors to and from the
  designated office/area.


• Answers internal and external public inquiries via
  phone, email, and in-person.


• Pitches ideas for improving internal and external
  public care.


• Develops a rapport with client.


• Makes recommendations to management to improve
  public experience.


• Receives, guides and directs visitors to
  designated offices and areas;


• Compiling daily records of external and internal
  public.


• Providing relevant information to internal and
  external public.


• Responding to internal and external public basic
  queries.


• Compiling weekly reports on public
  compliments/complaints.


• Alerts the security officers in case of a
  notorious client

Academic
Qualifications;

• A diploma in Mass Communication, Public Relations,
  linguistics or any other qualification from a related field from a
  recognized Institution.

Professional
Qualifications / Membership to professional bodies;

• Candidate must be a certified and registered
  member of good standing of the Public Relations Society of Kenya (PRSK) or
  a similar relevant PR/Corporate Communication & marketing membership
  organization

Previous relevant work
experience required.

• 2 years’ experience in the same position

Applicants must
possess level of knowledge and skills in the following areas;

• Communicational skills.


• Analytical skills.


• Problem solving skills.


• Interpersonal/people skills


• Organizational skills

Note:

• All candidates must meet the requirements of
  Chapter Six of the Constitution of Kenya.


• The positions is open to internal and external
  applicants

Terms
of Appointment

• The appointment will be on a Permanent
  and Pensionable terms

How
To Apply

1. Candidates should attach all documents to the
   application form which is to be downloaded from the website.


2. Details of academic and professional certificates
   not obtained by closure of the advert should not be included,


3. Shortlisted candidates shall be required to
   produce originals of their National Identity card, academic and
   professional certificates, and transcripts during interviews. Please note
   that it’s a criminal offence to present fake certificates.

If you possess or meet
the above qualifications, please send;

• Your application letter together with detailed
  curriculum Vitae including names of three referees and their full contacts
  (Name, post office box number, email address, and telephone/mobile phone
  contact)


• Copies of academic certificates and testimonials:


• Up to date clearance certificates from, DCI, HELB,
  EACC, Credit Reference Bureau (CRB) and Tax Compliance Certificate from
  KRA.

Visit our website http://www.landcommission.go.ke for instructions
on how to apply and to download employment application form.

Nlc
Application Form

Hardcopies applications
to be sent to the address below and soft copies to be emailed to  ceo_office@landcommission.go.ke

The Secretary/CEO

National Land
Commission

1st Ngong Road Avenue,

ACK Garden Annex, 7th
Floor,

P.O Box 44417-00100,
Nairobi.

The applications should
reach the office of the Secretary/ CEO, National Land Commission on or
before 8th March
2022 5.00pm.

Please note that
canvassing for this position will lead to automatic disqualification. In case
you do not hear from us, please consider your application as unsuccessful.

The National Land
Commission is an equal opportunity employer. Women, people from marginalized
areas and Persons living with disabilities are encouraged to apply.