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Summary
CD Excellence and Operations is the Nerve centre of the CD Organization and is charged with the responsibility to ensure that the entire CD organization is running smoothly from a process, operations, team management, safety & Security and Performance management viewpoint in service of delivery of the CD objectives of volume, turnover, growth and savings. The role incorporates all the CORE functionalities of the CD Organization with collaboration with Channel Teams, CCD Teams, Finance, Global Sales, Procurement, GTM Quality and SC in service of Unilever Deliverables. The role is positioned to provide thought leadership to the CDLT as well as General Management in pursuit of driving a sustainable and profitable business.
Key interactions
The CD Excellence & Operations Manager role will interface with the following stakeholders:
- CD Lead
- Country Director
- CSE, GTMQ and SC Teams
- Global Sales and Sustainability Teams
- Suppliers and Agencies
- CD Field and Back Office Teams
- Finance, Safety and Security Teams
- Brand and Category Teams
Key Accountabilities
The key accountabilities of the CD Excellence & Ops Manager are as follows:
CD Excellence
- CD Learning Academy – Skills / Capabilities Plan and Delivery of training plans for field and 3P sales teams
- Developing winning sales incentives plan and execution
- Sales Technology / CD IT- flawless information systems
- Analytics, Scorecards – CD KPI’s – Tracking and Reporting
- Sales iQ design & deployment
- Sales compliance (policies/ procedures)
- Asset and Activities performance & tracking
- Safety and Security of CD Teams
- Audit and Governance of Process and Cadence
- Manage Costs and Savings through innovative solutions
- Identify new and improved methods of performance management
- Explore new innovative RTM and Digital solutions for the RTM
- Partner with Global Sustainability teams to identify market fit programs for pilot and deployments
- Champion Jaza Duka with external partners to provide support required for team execution
CD Ops
Alignment with Trade Strategy
- Supports setting the process and contribute to the definition and execution of :
- National Trade Strategy
- Customer Value Assessment
- Trade Terms Structure
- Coordinate Pricing
Business processes & operating guidelines
- Ensure smooth processes are in place to deliver:
- Retail Strategy
- CD input into S&OP
- Annual customer negotiation strategy
- OpCo and assortment
- Set up, coordinate and structure all CD business meetings
- Sales Force Incentives SFI for Field Sales team
Methods, tools, systems & data
- Maintain and implement supporting tools (legacy CD IT tools as well as new developments)
- Customer Hierarchy
- Sales reporting model
- EFOS data
- Coach and provide guidance to the L1 support teams
- Support Customer Service
Communication, information, training
- Manage and facilitate internal and external CD communications
- Provide all CD information to Field Sales, other CD roles and other departments
- Identify needs and roll out training programs
- Designs and implements sales incentives model
3rd party management & in-store execution
- Manage contracts and execution of merchandising agencies providing in store
- Execution and data measurement
- Management of effective distribution of POSM materials
- Monitor and improve CD Overheads
- Manage CD national and local events
- Management of Supplier complaints and escalations
Standard Of Leadership Behaviours
- Standards of leadership applicable for this role are listed below in order of importance:
- Personal Mastery Purpose & Service Agility Talent Catalyst Consumer Love Business Acumen Passion for High Performance
Requirements
Experience required
- Minimum relevant professional experience in customer management or related fields of +5 years is required.
- Commercial mindset and are strong in customer management.
- Project management skills in a high pace environment.
- Good negotiator: able to influence, also in informal decision structures.
- Analytical & structured thinker.
- A person that easily connects the dots and with others.
- Good communication skills (written & verbal) and fluency in English.
- You have an entrepreneurial “can do” mindset to deliver high growth in a fast-paced environment.
- You’re not afraid to be hands-on in difficult tasks.
- You can keep focus, are able to make choices whilst keeping your stakeholders informed.
- In essence you’re humble yet rebellious, entrepreneurial, energetic and fun!.
- You embrace change, are curious, learn rapidly and easily adapt your ways of working.
Knowledge & Skill and at which level required ( BA, WO)
- Negotiation
- Stakeholder manager
- Excellent communication skills (oral & written)
- Excellent analytical skills
- Good interpersonal skills
- Attention to details
- Outstanding team skills
- Appetite for learning
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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