2 Customer Care Assistants Jobs in Kenya

The Kenya National
Commission for UNESCO is a State Corporation established under the KNATCOM Act
of 2013 (Revised 2014), to promote Kenya’s national interests in UNESCO and
UNESCO’s international interests in Kenya, regionally and globally in the areas
of education, sciences, culture, and communication and information.

To enable it to fulfil
its mandate, the Commission wishes to recruit dynamic, result-oriented, and
self-driven persons to fill the following vacant positions specifically under
the terms and conditions advertised:

Customer Care Assistant
KNC 10 2 Posts

Functions

• The Customer Care Assistant is responsible for the
  following functions:


• Provide efficient telephone communication
  services;


• Operate the telephone exchange;


• Maintain good customer care;


• Assist visitors with disabilities access
  information or services;


• Avail communication materials to waiting visitors;


• Supervise the use of the reception area to promote
  a positive corporate image;


• Issue visitors passes;


• Receive and directing visitors to relevant
  offices;


• Prepare and updating the visitors’ register;


• Record, respond to and report customer complaints
  to the relevant officers; and


• Any other duties as may be assigned.

Duties and
Responsibilities

• Providing efficient telephone communication
  services;


• Operating the telephone exchange;


• Maintaining good customer care;


• Assisting visitors with disabilities access
  information or services;


• Availing communication materials to waiting
  visitors;


• Maintaining a clean and uncongested reception area
  to promote a positive corporate image;



• Updating the commission’s telephone directory and
  disseminating the same across all offices;


• Issuing visitors passes;


• Receiving and directing visitors to relevant
  offices;


• Preparing and updating the visitors’ register;


• Recording, responding to and reporting customer
  complaints to the relevant officers; and


• Any other duties s may be assigned.

Qualifications

• A diploma certificate in front office operations,
  customer care, communication studies, public relations or any other
  approved equivalent qualification from a recognized institution;
  Certificate in telephone 


• operation, reception and front office or its
  equivalent from a recognized institution; 


• Kenya certificate of secondary education mean
  grade ‘C-‘ (minus); 


• Certificate in computer applications; and 


• Meet the provision of Chapter Six of the
  Constitution.

Key Competencies and
Skills

• Good analytical skills;


• Communication skills;


• Interpersonal skills; and


• Negotiation skills

How to Apply

All applications should
reach the Commission on or before Tuesday, 29th March 2022 at 5.00 pm.

Note: Only shortlisted and
successful candidates will be contacted.

 Apply here