M-Kopa Fraud Internship April - Career Point Kenya

Fraud Internship, Current Kenyan Internships 2022,

JOB PURPOSE 

Ensure accurate processing of all fraud raised issues and proper documentation of all fraud leads. In a timely manner to meet SLA 

Responsibilities

• Respond to all fraud inquiries and leads provided within stipulated timelines 


• Monitor and Man, the fraud escalation queue on Freshdesk ensure SLA adherence 


• Conduct due diligence, process all fraud tickets from Freshdesk with complete accuracy 


• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data 


• Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations 


• Send daily report on daily ticket resolution and audit 


• KYC audits for all escalated customers on M-KOPA sales app Onfido

Qualifications

• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).


• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.


• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders


• A positive, learning-oriented attitude and capacity for self-empowerment


• Two years’ work experience in a professional role


• Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods