Customer Support Executive at Securex

HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security Solutions provider for a wide host of clients in diverse industries. Starting with only an investigations department in the seventies, Securex soon grew to incorporate the manned guarding section which to date is one of the most respected forces in the provision of client friendly services. Currently under the stewardship of Mr. K L Sahni’s son; Tony Sahni, Securex has from the early nineties been able to distinguish itself from other competitors by embracing technological solutions to augment the services of security guards and hence provide integrated security systems. Not only are our services available in Kenya, but our net was cast wide when we set up our Uganda offices in 1996, Rwanda in 2012 and Tanzania being our latest office in 2014. Our strategy remains to expand through the region and provide security solutions to the wider market. Over the years Securex has managed to get to the top by being a pioneer in many fronts; including being the first security company to achieve ISO certification in 2004, the only security company with an OHSAS 18001 Health and Safety certification, introducing the Under Vehicle Surveillance System to the local market in addition to a wide range of value added services such as security briefings.

JOB SUMMARY

We are looking for a Customer Support Executive/ Credit Controller to join our collection team. He/she will build and preserve trusting relationships with our clients.

DUTIES AND RESPONSIBILITIES

• Collection of cheques as per your allocated list.


• Timely Dispatch of invoices and statements at the beginning of the month.


• Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client visited.


• Sorting out client’s invoices, statements, and credit notes and putting them in envelopes for posting and delivery.


• Prepare daily collection plan and hand over daily collection report the following morning.


• Following up on client payment date through telephone calls or visitation.


• Reconciliation of client accounts in cases of dispute.


• Follow-up on clients who are unable to pay and take relevant action plus a collection of outstanding dues.


• Ensure aging balances do not move categories towards 180days.


• Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.


• Proactively act and follow up on assigned customer requests/complaints to closure and keep customers updated on the status.


• Plan course of action to recover outstanding payments.


• Negotiate payoff deadlines or payment plans.


• Investigate and resolve discrepancies.


• Create trusting relationships with clients when possible to avoid future issues.

MINIMUM REQUIREMENTS AND COMPETENCIES

• Bachelor’s degree in accounting, business management, or a similar field.


• 3+ years experience in direct customer contact, service, collections, or sales environment.


• Previous Credit Collection experience.


• Knowledge of payment plans and accounting procedures.


• Knowledge of office and accounting software.


• Knowledge in accounts Reconciliation.


• Ability to work independently and maintain accuracy.

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