ICT Delivery Manager at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

About this Opportunity:

We are now looking for an Information and Communication Technology (ICT) Delivery Manager. You will ensure that services currently in production, are delivered as expected to Associates and users. You will govern the complete delivery of Enterprise IT, R&D IT and Test Environment services to the business.

You will act as an escalation point for issues with Services/Solutions/Products. You will work with others on solutions, already in production and works closely with the ICT BRM, who works with partners on new/future solutions. The Delivery Manager is the local representative for Global and Regional IT Security on all IT Security matters and ensures that all security programs are locally implemented by guiding, driving and providing governance for security initiatives in line with corporate guidelines and directives.

What will you do:

• Accountable for the delivery of services and projects.


• Mandate to represent line and take decisions in appointed area


• Plan for cost efficient service deliveries based on the defined services


• Drive and manage delivery improvements including operational demands and orders.


• Translate short term business needs into orders and technical solutions


• Responsible for securing the local roadmaps when applicable


• Responsible for securing business priorities or deployment


• Responsible for securing the deployment of the solution


• Establish, agree and follow-up on the delivery financial budget/forecast for the respective area/region/site/organization


• Ensure best practice knowledge sharing.


• Execute agreed plans and have control of all ongoing IT related projects


• Governance and reporting of Stakeholder interface (SLAs)


• Govern the operational supplier relationships and supplier SLAs


• Proactively drive dialogue with the stakeholders on, short-term topics (now – 1 year) delivery needs and initiatives.


• Support IT Business Practice and IT Product Area in converting mid and long term business needs into functional and non-functional requirements.


• Escalation point towards the business stakeholders for delivery issues


• Accountable for RCA (Root Cause Analysis) towards Stakeholders


• Responsible for exemption handling in the regions

What will you bring:

• An academic degree or corresponding competence with emphasis in Information, Technology and/or Business


• IT skills – experience in IT environments with a plenty of Services, Applications, Processes, Roles and Suppliers


• A minimum of 5 years of experience within IT Operations.


• A proven ability to act in a multi-stakeholder environment.


• Good understanding of Network fundamentals.


• Strong change and project management skills.


• Strong presentation and communication skills.


• Knowledge sharing and collaboration skills.


• Strong networking skills.


• A great ability to speak English fluently.


• An experience in agile ways of working


• Added advantage for below certifications –


• Microsoft certified solutions associate/expert (MCSA/MCSE)


• Project management professional (PMP)


• Information technology infrastructure library (ITIL)

Additional Requirements:

• Good business understanding of the Area/Region/Site


• Experience working with multi-national global organizations with the ability to establish good working climate in a virtual environment


• Operation and/or Test Environment


• Good negotiation, communication, presentation and social skills

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