Operations Agent Job in Kenya – Real Time

Real Time Operations Agent

Our client, an on-demand
Courier Service that delivers products ordered through their mobile app seeks
to recruit Real Time Operations Agent, who will be a key point of contact
between the company and their customers.

The RTO main task is to
coordinate live rider operations and ensure daily performance against a range
of KPIs.

Responsibilities

• Monitor, anticipate and manage
  the live operation to ensure a great user


• Manage real-time fleet


• Lead the communication with the
  fleet for ongoing orders.


• Give structured and actionable
  daily feedback to the ops managers.


• Ensure a smooth operation by
  coordinating communication with Live Ops support, clients, couriers, and
  other operational


• Ensure that quality assurance
  checks are completed and maintained.


• Assist clients with product
  selection and pricing to improve transportation routes.


• Monitor deliveries, ensuring
  customer satisfaction and maintaining accurate logs of all transportation
  and goods.

Skills 

• You
  are aligned with our company values and enact them both in your personal
  and professional life


• Effective
  English written and communication skills



• Computer
  proficiency in MS Office, G-docs and call center equipment/software
  programs


• Organized
  and logical, willing to adapt quickly to changing policies and procedures.


• Must
  be able to work as part of a team in a fast-paced and pressured
  environment,


• communicating
  effectively with both colleagues and clients and following verbal and
  written instructions.


• Must
  be able to efficiently solve problems relating to dispatch of orders
  locally.

Qualifications

• Degree/diploma
  level in a Business or Social Sciences related field, or having equivalent
  work experience (6 + months).


• Previous
  call center experience is required or at least 1year experience in a
  similar role.


• Proficiency
  in English (Excellent verbal and written communication skills)


• Computer
  Literacy: Knowledge and Confidence in MS office


• At
  least 1-2 years’ experience of sales or marketing in a B2B environment


• Sales
  and marketing best practice / knowledge of current tools (i.e. CRM tools)


• Swahili
  or any other local language is an advantage


• Candidates MUST indicate
  their preferred Locations

How to Apply

Applicants who meet the requirements stated
above should send their applications and detailed CVs with a day – time
Telephone number to the email address: jobs1@hcsafrica.com.

Indicate Real
Time Operations Agent on the Subject line- with your
location.

Candidates MUST indicate
their Current and Expected salaries.