Seller Support Associate at Jamboshop Limited

Jamboshop is one of Kenya’s growing digital commerce entity. Launched in 2018, Jamboshop has enabled millions of consumers, sellers, merchants and small businesses to be a part of Kenya’s eCommerce revolution. With a registered customer base of 5 million offering products across 40+ categories. Jamboshop is known for pioneering services such Cash on Delivery and Online Payments – customer-centric innovations that have made online shopping more accessible and affordable to millions of Kenyans. We are the model of transcendence when it comes to online shopping. Consumers get to optimize their shopping experience in a fast, mobile and secure way. Get all you need in one place and let us deliver it to where you are. We are the bridge between the real and the ideal when it comes to online shopping.

About Job

As a Seller Support Associate you will be responsible for assisting vendor manager & their suppliers

Key responsibilities:

• Responsible for managing daily orders and ensure timely product fulfillment by vendors/ suppliers as per defined SLA


• Be a One stop problem solver Point of contact to resolve all suppliers/ vendors issues &  queries


• Liaise with F&A, Customers Service & Marketing team to ensure timely payment to vendors/sellers resolve vendors issues and promote their products


• Be Innovative & Proactive with sellers interaction to ensure maximum orders fulfillment and minimal cancellation


• Create & Maintain the Vendor’s performance matrix such a Vendor’s rating, fulfillment, cancelation, % of complaints etc


• Conduct Weekly Vendor training on Seller Panel & answer sellers’ queries


• Frequent interaction with sellers/vendors to get best offers from them along with sharing key events / marketing calendar with them


• Act as a bridge between Vendors and Operation & Logistic Partners


• Encourage and Ensure regular inventory and price updates by the sellers/vendors through regular communication


• Onboarding inactive vendors/sellers


• Conduct Regular survey of vendors to improvise the Sales Team, cross department and vendor’s performance


• Prepare MIS report to analyze vendor’s performance, category and product movement and potential opportunities


• Send daily report

Qualifications                                                      

• Any Graduate with Minimum of 2 years’ experience as Seller support within e-commerce or marketplace domain


• Team player &  Excellent in Relationship management along with good communication skill


• Should be good at Excel , MIS reporting, PowerPoint Presentation along with Analytical skills

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