Engineer – Transmission Network Support at Safaricom Kenya

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Summary

Reporting to the Team Manager  – Access Network Support, the position holder will be responsible for Troubleshooting and Resolution of faults & failures in the access transmission network; Providing technical assistance to field engineer in fault resolution process; Providing long term transmission system configuration and support ; Providing second line to transmission system faults escalated from first line maintenance; Follow up with the vendors of the transmission equipment for resolution of escalated faults; Perform transmission upgrades and major network configuration changes and developing tools for automation and speed up the support processes.

Key Responsibilities

• Maintain high transmission systems availability to support customer traffic


• Ensuring transmission operational availability to support customer traffic and better user experience


• Ensuring all newly integrated equipment follow & adhere to the laid down acceptance criteria


• Perform configuration and cross-connection changes on Network elements & S/W upgrades to meet network KPIs


• Analyze network KPIs, logs and warnings and initiate corrective measures to resolve complaints and faults. The ideal candidate should possess the following skills & competencies.


• Handle second line fault escalations and maintain high network availability.


• Escalate to vendors persistent network issues and follow up to resolution.


• Manage software upgrades to resolve issues and implement new features.


• Capacity upgrade for all Access Network Elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.


• Acceptance of access Network design plans implemented in the regions for all access project rollouts.


• Handle all access configuration projects.


• Maintain access configuration database.


• Post configuration changes trouble shooting.


• Support regional optimization, maintenance and other business teams to deliver the set targets.


• Develop efficient configuration process through automation.

Qualifications

Education & Experience:

• Bachelor’s degree in Computer science, Computer Engineering, Electrical & Electronic Engineering, Information Technology or a telecommunications biased discipline.


• At least 5 years work experience in Access Network environment.


• Ability and enthusiasm to keep up with new technology developments.


• Good working practical knowledge & understanding of transmission systems Microwave, Optics and IPRAN.


• Demonstrate Design Thinking Methodology in problem solving.


• Effective communication and presentation skills.


• Effective use of collaboration tools.


• Knowledge and proficiency in use of vendors management tools such as U2000 , Netact & IP RAN will be an added advantage.

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