Customer Service Representative Job in Kenya

Customer Service
Representative

Key Responsibilities

• Answering a high volume of
  incoming phone calls and assisting customers with their inquiries or
  concerns.


• Resolving customer complaints or
  issues in a timely and efficient manner.


• Providing information to
  customers about products or services.


• Documenting customer interactions
  and transactions in a call center software or CRM system.


• Meeting or exceeding performance
  goals, such as call handling time or customer satisfaction.


• Keeping current with company and
  industry-related information to ensure accurate information is provided to
  customers.


• Identifying and escalating
  complex customer issues to a supervisor or manager as needed.


• Following up with customers to
  ensure their needs were met.


• Participating in training and
  development programs to improve skills and performance.

Qualifications

• A diploma in Communication,
  Customer Relations, Public relations, or any relevant field


• At least 2 years experience in
  working in a call center as Customer Service Representative;


• Knowledge of call center
  terminology, applications, and metrics


• Hands-on, detail-oriented, and
  strong execution skills.


• Good communication Skills both
  Written and Spoken with the ability to interact freely with customers.


• Passion for irrigation and
  proactive in decision making


• Independent thinkers who are able
  to thrive in a fast-paced dynamic environment.


• Have the ability to handle
  pressure, meet deadlines


• Be organized and be an expert in
  time management


• Basic computer skills.

How to Apply

CLICK HERE TO APPLY