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Jul 31, 2023

Branch Manager at United Bank for Africa (UBA) Kenya


United Bank for Africa (UBA) PLC is a leading pan-African financial services institution with a global footprint. We have a clear purpose to be a role model for African businesses by creating superior value for all our stakeholders.



Roles & Responsibilities


Business Growth



  • Entrench growth by market dominance and market share multiplication

  • Ensure that the overall budget of the Business Office is met and surpassed

  • Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them

  • Network with all potential clients in all relevant categories of own locality


Profitability Management



  • Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability

  • Driving through the business segments within the branch to ensure maximization of coverage in own locality

  • Develop and manage strategies to increase the share of wallet of all types of customers within own locality


Branch Operations & Leadership



  • Own responsibility for the Business Office – Market Facing & Customer Service functions

  • Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch

  • Responsible for brand and ambience management within the branch

  • Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times

  • Direct and coach the branch team while instituting and driving a learning culture within the branch


KPIs:



  • Achieve the approved PBT for the branch


Job Requirements



  • First degree in any field.

  • Five (5) years’ experience with a leading industry player.

  • Additional professional qualifications will be an added advantage particularly in sales and marketing.

  • Proficiency in Microsoft Office Suite.


Knowledge



  • Must exhibit drive energy, aggression and passion for business development and acquisition

  • Must be technology savvy


Skills/Competencies



  • Must exhibit drive energy, aggression and passion for business development and acquisition

  • Must be technology savvy

  • Ability to evaluate needs of customers and determine what products or service would best serve those needs.

  • Selling and marketing skills.

  • Must be self-solution driven, proactive and have acceptable knowledge of the business environment.

  • Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.

  • Strong networking skills, for both internal and external networks.

  • Relationship Management skills with excellent communication and interpersonal skills.




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