Claims Assistant – General Business at CIC Insurance

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

PURPOSE:

Responsible for effectively handling claims and settling them within stipulated timelines.

PRIMARY RESPONSIBILITIES:

• Register and analyse intimated claims and advise client on supporting claims documents;


• Appoint service providers where applicable;


• Analyse adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;


• Process fully documented claims and referring any suspicious claims to the supervisor;


• Initiate third party recoveries (written demand letters);


• Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;


• Process all service providers invoices and payment within the set standards;


• Issue discharge vouchers for all fully documented claims;


• Attend to customer queries and complaints promptly and professionally;


• Follow up on claims payments

 Academic and Professional Requirements

Education 

•  Bachelor’s Degree in a relevant field,


• Computer literate in MS Office and other office applications


•  Part qualification in relevant professional field -Diploma in Insurance, ACCI/AIIK will be an added advantage.

 Experience Required:

• Relevant experience    1

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