Intern - Information Technology (ICT Department) Job in Kenya

Intern – Information Technology (ICT Department)

Key Responsibilities:

The intern will work
closely with the staff in the department, while being exposed to the following
areas to develop their skills: –

Digital Workplace Analysis
and Service Desk Support

Digital
Workplace planning and documentation

Support
development of customer satisfaction levels and ensure they are achieved
through established metrics against SLAs.

Provide
support to develop, implement, operate and maintain End User Digital
Technologies. Facilitates and provides input to the design/development process.

Support
day-to-day technical support to end users – triage, resolve or escalate
reported incidents and problems.

Support
Research on trouble issues which affect multiple clients.

Works
with vendor technical support personnel on solutions for client’s issues.

Provide
responsive support for problems found during normal working hours as well as
outside normal working hours.

Generate
activity and status reports and share with the supervisor.

Support
the process of closing customer feedback loop for Continuous Service Improvement

Support
continuous improvement of digital IT workspace service improvements and
offerings to end users via proactive measurement, evaluation and ideation.

Support
the process of closing customer feedback loop for Continuous Service Improvement

Support
regular customer experience and satisfaction surveys.

Software Development,
Server Administration and Cloud Services

Needs
assessment for software systems for the organization’s needs.

Maintenance,
Modification and regular improvement of existing software systems

Regular
back up of local servers and supporting migration to cloud servers.

Regular
data cleaning of user data in the servers to ensure integrity of the data.

Support
updates and patching of the organization’s servers

Network and Infrastructure
Management

Network
monitoring, troubleshooting and documentation.

Support
seamless connectivity in the HQ and field offices.

Troubleshoot
and resolve network connectivity issues in the National Office as well as the
field offices.

Support
management of infrastructure power systems and power backup systems

Participate
in supervising on-site preventative maintenance and repair of infrastructure.

Business Analysis and
Vendor Management

Ensures
that all technical resources are available for meetings that include video
conferencing.

Monitors
services provided by vendors to ensure service levels meet requirements.

Participate
in evaluation of vendor solutions to ensure compliance with requirements and
policies.

Support
in enrolment of the solutions to staff while supporting the staff with any
technical issues related to the solutions.

Qualifications

Those eligible to apply
for graduate internship program shall be Kenyan citizens who meet the following
criteria: –

Bachelor’s
degree graduates who either are beneficiaries of child sponsorship or have
experienced the impact of WV’s community development in their homes will be
given priority.

Graduates
who show genuine desire and ability to serve among the poor in rural and semi
urban areas of Kenya.

Graduates
who are practicing Christians regardless of denomination, gender and ethnic
background.

Graduates
with demonstrated good character, honesty, high competency and generally in
good physical and emotional health.

Graduates
who are willing to commit their time on the project for the entire year.

Graduates
who have completed studies in bachelor’s degree in software engineering,
Information Technology or in any related or transferrable field of study within
the last 1 (one) year.

How To Apply

Click Here To Apply