Receptionist Job in Kenya

Receptionist

Job Objective/Purpose

Manage the reception
professionally at all times and that all visitors, patients and clients are
accorded immediate service

Key Responsibilities

Maintaining
proper patient / client records depending on the designated department / branch.

Ensure
that all the procedures / systems laid down for vetting and ensuring that all
clients seeking treatment are followed for the various categories of clients
i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.

Ensure
proper patient registration per the defined protocols

Ensure
accurate billing and timely finalization of invoices

Ensure
proper cash handling as per defined protocols

Ensure
that all incoming telephone calls are directed/ transferred to the respective
departments / offices.

Client
satisfaction – ensure client satisfaction through quality of service,
communication, feedback, escalation and caring attitude, the standardized tool
for patient satisfaction measurement and demonstrate follow-up and improvement

Maintain
patient privacy and confidentiality at all times.

Any
other duty as assigned by the supervisor in line with the job description.

Personal Specifications

Certificate
in Business Management or a relevant business course

Minimum
of 1 year experience

Organizational
awareness and detail-oriented

Strong
interpersonal and communication skills, teamwork and reliability

How To Apply

Application documents (CV
and Certificates) must be emailed to vacancies@avenuehealthcare.com with
the job position you are applying for as the subject of the email by 11th September 2023.