Customer Service Assistant Job, Current Customer Service Jobs Kenya.

Title: Customer Service Assistant,

Job Type:  Full Time,

Reports to: Chief Commercial Officer, 

Location: Nairobi, Kenya,

AMG Realtors is looking to hire a Customer Service Assistant who will be responsible for providing administrative support to the Chief Commercial Officer on all client documentation. 

Key Responsibilities


  • Review all client files to ensure that the correct documentation is obtained at the point of engagement to the completion of the sales process.

  • Maintain an organized procedure for obtaining all client legal documentation – National ID or passport, KRA pin, passport size photographs and other documentation as required.

  • Review completed transaction client files to ensure they contain the full set of transactional documents (e.g. sales agreements, receipts, addendums to the sale agreements etc) and are ready for the title transfer process.

  • Assist in monitoring the turnaround times of Legal documentations, that is ensuring clients sign and return relevant documents that are required for each title transfer process (e.g. client documents, AMG realtors documents, relevant transfer forms duly signed etc)– and document the same for purposes of tracking the progress.

  • Maintain a system to track clients who have completed their contractual payments and ensure that all transfer procedures are initiated and processed in a timely manner;

  • Upon receipt of original Titles from the land Registry, ensure that each one is delivered to the respective client and ensure that the title delivery is acknowledged. Further, ensure correctness of the titles (client names, plot references etc)

  • Responsible for dispatch of all client documentation to the relevant AMG associates and offices.

  • Keeping track of the Client Files and ensure they return to the correct storage location;

  • Any other tasks as assigned from time to time.

Qualifications


  • Bachelor’s Degree in a Business Administration/Public Relations from a recognized institution.

  • Minimum of 3 Years’ experience in Customer Service Management

  • Good communication skills.

  • Excellent knowledge of MS Office & Excel.

Click To Apply 

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