Position: Trainer
Reporting to: Head of Human Resources
Supervises: None
Position Summary:
The Trainer will be responsible for the preparation, facilitation and assessment of learning and development programmes, with the aim of facilitating the acquisition or improvement of job related skills and competencies.
This will involve participating in the entire learning and development cycle – from needs analysis; programme design; delivery and post-delivery evaluation.
Duties and Responsibilities:
The incumbent will be responsible for the following areas:
Analyse training needs in consultation with relevant stakeholdersDesign and implement appropriate programmes taking into consideration the desired outcome.Produce training material for the programmes.Represent and deliver learning and development initiatives in line with HR strategy and policiesMonitor and analyse Return on Investment (ROI) on learning and development activitiesAssess, implement and continuously evaluate training methodologiesDevelop learning and development reports for statistical and routine decision making purposes.Prepare weekly, monthly and consolidated annual training reports.Maintain relationships within the industry and tertiary education institutions to ensure learning and development within Horizon Contact Centers is in line with local and global trends.A Bachelor’s degree - holders of a Bachelor’s degree in Education will have an added advantageTraining certification is desirableExperience in designing training evaluation documentation is a pre-requisiteKnowledge of appropriate training methodologies for adult learnersAt least 3 years relevant experience - Contact Center industry experience will provide an added advantageExcellent knowledge of Microsoft OfficeExcellent command of the English Language, with a clear accentExperience in content development and curriculum designThorough understanding of Outcome Based LearningKey competencies and attributes:
Passionate about learning and developmentAbility to maintain confidentiality of informationAbility to provide constructive feedback to mature audienceExcellent presentation, facilitation and time management skillsExcellent organizational and coaching skillsAttention to detail, good numerical skillsProactive and responsive to business needs
Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya
.png)
No comments:
Post a Comment