Reporting to the Business Development Manager Manage a team of call center agents.Be available to affect the entirety of the team's operations.Manage by walking around. Be visible to answer questions.Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.Motivate and encourage agents through positive communication and feedbackMeet at least once each week with your team. At a minimum, review the following topics:Perform at least one monitoring evaluation with each agent every two weeksKeep track of attendance, daily statistics, paid time off, sick time, etc.Present to the Business Development Manager at the conclusion of each week a breakdown of the past week's monitoring checklists and a written performance summary of the team.Present to the Business Development Manager at end of each week a breakdown of the next week's monitoring assignments and a plan for the team.Recruit new staff and schedule existing staff to meet service level objectives.Administer training programs for new hires and existing staff.Establish monthly meetings with other departments to review call center operations.Perform market research.Advise on pricing strategies.Gather statistical data on competitors.Examine prices, methods of marketing, and sales.Analyze data on past sales to predict future sales.Obtain data to design surveys and assess consumer preferences.Devise focus group discussions, mail responses, and set up booths at public places.Conduct surveys.Make recommendations to client or employer.Provide companies with vital information to help them make decisions on the promotion, distribution, and design of products or services.Increase public demand for products.Determine whether companies should add new lines of merchandise.Open new branches.Help develop advertising brochures, sales plans, and product promotions.Develop rebates, giveaways, and other incentives.Gather information to help make fiscal or policy decisions, measure the effectiveness of those decisions, and improve customer satisfaction. Conduct opinion research to determine public attitudes on a variety of issues.Design surveys in many different formatsEmail application to:  n.mbugua@lifecareinternational.com

Adafrique software solutions is a fast growing ICT company offering a wide range of ICT software solutions and services key among them Bitdefender range of antivirus solutions.

We are looking for ICT Graduates (BSC IT/BBIT/ Computer Science) with a years experience or more to work with us on s short term contacts.

Send your application to jobsadafrique@gmail.com.

Job Ref. MN 4751

Our client, Virgin Atlantic Cargo wishes to recruit a Cargo Contact Centre Advisor, who will be reporting to the Cargo Sales Manager.

Job Profile

The contact Centre Advisor will be the first line of contact for Virgin Atlantic Cargo and will be responsible for the retention and growth of profitable revenues.To develop and manage trade relations in line with the business strategies of Virgin Atlantic Cargo.Minimum 3 years experience in an air cargo environment, with a broad knowledge of the cargo airline industry.Outstanding customer service skills that can adapt to all forms of communication.Ability to demonstrate a track record of sales and call centre experience.Outstanding communication and negotiation skills.Send your application and CV with details of your current gross monthly salary and benefits.

Applications should reach us before 12 Noon, 12th September 2011.

Executive Selection Division,
Manpower Services (K) Ltd,
3rd Floor, Landmark Plaza,
Directly Opp. Nairobi Hospital Entrance,
P.O. Box 50736-00200, Nairobi.

Email: recruit@manpowerkenya.com.

Visit www.kenyan-jobs.com for many more jobs in Kenya

Position: Trainer

Reporting to: Head of Human Resources

Supervises: None

Position Summary:

The Trainer will be responsible for the preparation, facilitation and assessment of learning and development programmes, with the aim of facilitating the acquisition or improvement of job related skills and competencies.

This will involve participating in the entire learning and development cycle – from needs analysis; programme design; delivery and post-delivery evaluation.

Duties and Responsibilities:

The incumbent will be responsible for the following areas:

Analyse training needs in consultation with relevant stakeholdersDesign and implement appropriate programmes taking into consideration the desired outcome.Produce training material for the programmes.Represent and deliver learning and development initiatives in line with HR strategy and policiesMonitor and analyse Return on Investment (ROI) on learning and development activitiesAssess, implement and continuously evaluate training methodologiesDevelop learning and development reports for statistical and routine decision making purposes.Prepare weekly, monthly and consolidated annual training reports.Maintain relationships within the industry and tertiary education institutions to ensure learning and development within Horizon Contact Centers is in line with local and global trends.A Bachelor’s degree - holders of a Bachelor’s degree in Education will have an added advantageTraining certification is desirableExperience in designing training evaluation documentation is a pre-requisiteKnowledge of appropriate training methodologies for adult learnersAt least 3 years relevant experience - Contact Center industry experience will provide an added advantageExcellent knowledge of Microsoft OfficeExcellent command of the English Language, with a clear accentExperience in content development and curriculum designThorough understanding of Outcome Based LearningKey competencies and attributes:
Passionate about learning and developmentAbility to maintain confidentiality of informationAbility to provide constructive feedback to mature audienceExcellent presentation, facilitation and time management skillsExcellent organizational and coaching skillsAttention to detail, good numerical skillsProactive and responsive to business needs
Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya

Horizon Contact Centers Sales Jobs In Kenya.
Horizon Contact Centers is East and Central Africa’s first state-of-the-art and fully on demand international contact center and Business Process Outsourcing facility. Our facility is over 40,000 sq ft in a modern; well equipped and aesthetically designed work environment - 5,000 sq ft of this is dedicated to human resources department which includes recruitment and training to ensure continuous skills development of our best in class workforce.

Do you want to work for the leading Contact Center and BPO Company in East Africa? Are you focused and goal oriented with zeal to excel?

As an exceptional sales professional, using the telephone as your main method of communication, you will perform a function that very few people could do well. In return, we will reward you with exceptional incentives with a potential to earn Ksh 50,000+ pm, depending on performance

Tertiary Education, at least a diploma
1 year’s sales experience with a proven track record of consistently delivering results
Applicants with experience having worked in contact centers, with a special emphasis to the United States are encouraged to apply.
Applicants must be willing to night shifts and on public holidays Key competencies and AttributesExcellent command of the English language, with neutral accent is a must
Good computer literacy skills
Friendly & professional telephone manner
Excellent objection handling skills
Excellent interpersonal & communication skills
Team player
Passionate about sales
Self Motivated
Good listener
Results driven

We are an equal opportunity employer offering an attractive renumeration package. Only applicants who are shortlisted for this position will be contacted.

To apply, log on to www.horizoncontactcenters.com/careers. Only candidates who have successful applied on this link will be considered. Closing date is Friday, 29th July 2011. Only candidates who meet the above requirements need apply.