Customer Service Assistants Jobs in Kenya

Chapacopy

is a printing solutions company offering copying and printing services to both

personal and business segments of the market. 

Chapacopy

was started in 2012, with the initial bureaus being Koinange and CrossRoad –

Karen. 

To

date we have bureaus – Koinange – CBD, CrossRoads – Karen, Gallleria – Karen,

Garden City-Thika Road and ABC – Westlands. open more branches in 2016.

We are currently recruiting for qualified and experiencedCustomer

Service Assistants to

join our team.
 

We are

seeking professionals who are qualified to and whose primary be responsibility

will be to build relationships with new and existing business customers with

the goal of providing total copy and print solutions as well as enhancing

productivity and customer service experience.

Responsibilities

Include: 

• Respond
  
  to promptly to customer inquiries. 


• Handle
  
  and resolve customer complaints; ensure issue is resolved to customer’s
  
  satisfaction. Refer any complex requests and unresolved issues to the
  
  bureau supervisor 


• Obtain
  
  and evaluate all relevant information to handle product and service
  
  inquiries, seek clarification, guidance where required. 


• Provide
  
  information request on pricing, product, service, and delivery. Organize
  
  workflow to meet customer timeframes 


• Customer
  
  verifications as required. 



• Process
  
  orders, forms, and requests 


• Follow
  
  up on customer leads 


• provide
  
  feedback on the efficiency of the customer service process 


• Contribute
  
  to a positive & energetic environment Attend Classroom Training and
  
  Standard Daily Meetings as requested 


• Any
  
  other duty may be assigned from time to time by the line manager/Bureau
  
  Supervisor

Qualifications / Knowledge / Experience:
 

• College
  
  diploma or vocational training certificate in customer care. 


• Experience
  
  in a similar position in a busy environment highly desirable.

Skills: Product

Knowledge, Ability to Inform Others, Data Entry Skills, Organization, Analyzing

Information , excellent verbal Communication, Reporting Skills, Managing

Processes, Customer Focus, General Consulting Skills, Multi-tasking.

Application Process
 

If you

meet these criteria and are enthusiastic about print production and have the

drive and passion in design, we would very much welcome your application. 

Please

email your CV to kaziyetujobs@gmail.com by 8th December, 2015.