Customer Service, Field Engineer, Research, Project Manager, Accounts Intern and Communication Intern Jobs in Kenya

Role of Customer Service
 

Reporting to COO
 

Job Purpose: To ensure that the organization delivers defined stakeholders experience by managing portfolio of existing installation, deliver technical support, conduct  maintenance procedures through handling feedback and customer satisfaction.

The head of customer service will be expected to advice to customers using organizations products and services.

 

Job Description;

• Communicating courteously with customers by telephone, email, letter and face to face;


• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;


• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;


• Create revenue centers from the existing client’s portfolio


• Issuing refunds or compensation to customers;


• Keeping accurate records of discussions or correspondence with customers;


• Analyzing statistics or other data to determine the level of customer service your organization is providing;


• Producing written information for customers, often involving use of computer packages/software;


• Writing reports analyzing the customer service that your organization provides;


• Developing feedback or complaints procedures for customers to use;


• Improving customer service procedures, policies and standards for your organization or department;


• Meeting with other managers to discuss possible improvements to customer service;


• Being involved in staff recruitment and appraisals;


• Training staff to deliver a high standard of customer service;


• Leading or supervising a team of customer service staff;


• Learning about your organization’s products or services and keeping up to date with changes;


• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Job Specifications

• BBA Public Relations


• DIP Management


• CISCO or CCNA will be an added advantage


• Minimum 5 YEARS Experience in an IT related and Busy organization

Role of the Field Engineer

 
Reporting to Head of Project and Design

Job Purpose: This is the entry point of Engineers / Technicians. 

Will perform a generalist role in supporting all Talinda operations. 

Job Description

• The incumbent will be responsible in ensuring that correct standards are maintained in all installations, inspections, commissioning, testing and maintenance.


• Implementation of clients’ needs as specified


• Managing equipment’s as assigned


• Implementing installation and service Talinda procedures


• Professionally interact with team members and clients.


• Generating sales


• Attendance of appropriate company meetings


• Any other duty as assigned from time to time

Job Specifications

• University degree in Electrical/Telecommunications Engineering, Computer Science or any other related course


• 2 years of general experience in a busy telecommunication organization


• Excellent customer care skills Job description

Role of Research and Development
 

Reporting to the CEO
 

Job Purpose: Research and development programs to meet organizational needs, and to capitalize on potential new products. 

Develops and implements research and development procedures and techniques. practices, and procedures.

Job Description

• Play the integral role in life cycle of a product


• To evaluate the products offered by the company to ensure they are still functional.


• Handles the quality checks on products created by the company


• Have intimate knowledge of the requirements and specification


• Ensure products meet the standards so the company puts out quality products.


• Aids the company to stay competitive with others in the industry


• To research and analyze the products other businesses are creating.


• Helps to direct the future of the company based on the information it provides and products it creates.

Job Specifications

• Bachelor’s Degree in Business Administration


• MSC Business administration (Marketing option)


• CIM

Project and Design Manager
 

Reporting to COO

Job purpose: To ensure customer and requirements are met with effective solutions for every applications required. Ensure the projects are effectively and efficiently managed within budgeted costs and deliver quality and required standards delivering within time lines. 

Job Description

• Create technical and procedural documentations for the voice networks


• Define project scope, plans and implement project timelines (project scheduling).


• Monitor the quality of service and prepare measurement schedule for continuous performance management. 


• Participate in business continuity planning.


• Interact and communicate with the other departments to determine business requirements. 


• Staff management.


• Liaison with clients.


• Any other duty as assigned from time to time.


• Ensures the project team completes the project


• Develops the project plan and manages the team’s performance of project tasks.


• Secures accepts and approval of deliverables from the project sponsor and stakeholders.


• Responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team.


• Make sure project is delivered in budget, on schedule and within scope


• Draw up a short –list of external agencies or creative providers.

Job Specifications

• A BSc in Engineering, Telecoms or related field.


• Certification (CCNP, RUCKUS WISE)


• Should be certified Project Management Professional.


• A certificate or diploma in sales will be an added advantage.


• A minimum of 5 years progressive experience in the telecommunication sector,

Accounts Intern
 

Reporting to Accountant
 

Job Purpose

• To assist the accountant in various roles in the organization.

Job Description

• Data entry


• Maintaining voucher files


• Filing Returns (NHIF & NSSF)

Job Specifications

Communication Intern
 

Reporting to Customer Service Manager
 

Job Purpose

• Assisting the customer service manager in different roles in the organization

Job Specifications

• Diploma in customer service or management

Applications should be sent to recruit@talinda.net with subject line of the position being applied.
 

Deadline:  30/12/2015