Business Process Analyst Job in Kenya - Co-operative Bank

Business

Process Analyst

Are you looking for an employer who promotes individual excellence and mutual

respect in a team-driven culture with a key focus on social empowerment? 

The

Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking

to new horizons.

We are looking to place dynamic, creative and self –driven experienced

professionals.

If

you are a wild duck – out of the box thinker, logical, analytical and have an

investigative mind, with creative abilities, high level of mathematical

aptitude and strong problem-solving skills, this should interest you.

Reporting

to the Head-Business Change Management, the Business Process Analyst will work

closely with the Business Units to continuously review the internal processes

as well as analyze the changing needs of the current environment with a view of

improving customer service, digitizing manual processes and creating

efficiency. 

The

role will involve Analysis of current processes, documenting As-Is Processes,

coming up with the best processes for the different Business Units within the

Bank and implementation of the improved status.

The Role

​

Specifically,

the successful jobholder will be required to:

• Review
  
  and align key processes and policies that will govern the different
  
  Business Units within the Bank.


• Ensure
  
  End to End Digitization of customer interaction points for the Bank.


• Work
  
  with Business Units to examine current systems and processes, propose
  
  changes and amendments to continuously ensure that the bank’s processes
  
  are efficient, minimizing costs, and minimize inherent risks



• Facilitate
  
  process innovation and business process re-engineering and/or improvement
  
  forums and methods to be deployed to support increase in productivity,
  
  efficiency, cost management and revenues.


• Drive
  
  down the Cost-to-Income ratio by balancing the critical elements of Time
  
  (TAT), Cost and Quality.


• Develop
  
  qualitative and quantitative performance measurement applications to be
  
  signed-off in agreements by Senior Management Level (SML) business
  
  managers and transform them into a matrix of performance measurement.


• Leading
  
  process improvement projects by leveraging technology and redesigning
  
  operational processes to improve process efficiency, accuracy and
  
  responsiveness of customer needs while minimizing exposure to risk.


• Proactively
  
  analyze the regulatory (KBA & CBK) requirements and directives to
  
  identify the requisite changes to be applied to the Bank’s platform and
  
  the resultant impact as well as develop an implementation proposal/plan.


• Research
  
  and perform competitive analysis in the market on best practice/best
  
  solutions/innovation


• Ensure
  
  all Business Units are aware of the processes within their units through
  
  training and frequent communication.

Desired Skills and Experience

• A
  
  Bachelor’s degree in Information Technology and/or Business related fields
  
  from a recognized university.


• 3
  
  + years’ experience in a similar role in a busy work environment
  
  preferably a financial services ecosystem.


• Professional
  
  Qualification on Lean Six Sigma.


• Qualification
  
  in Project Management, business analysis –Prince2, PMP, CBAP, ITIL, ITSM
  
  is a plus


• Entrepreneurial
  
  flair with strong business acumen and excellent communication skills.


• Ability
  
  to handle complex information with accuracy and attention to detail.

If

you are confident that you fit the role and person profile and you are keen to

add value to your career then please forward your application enclosing

detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference

number BPA/BCM/2015 by 11th January, 2016. 

We

are an equal opportunity employer.