Co-operative Bank Jobs in Kenya

Part

of our company’s goal is to help people succeed and we need to ensure that we

make every customer interaction count. 

That

is why in Diaspora Banking we have the agenda to shape and drive our business

forward. This is an exciting role working with offshore clients and dealing

with unpredictability. 

All of

this requires a strong ability to think critically, a solid understanding of

risk management and exceptional relationship skills for both internal and

external influencing.

We’re

therefore looking for someone who not only brings great ideas and experience to

the table but someone who can also make those ideas a reality. 

You

will need to be agile in a busy environment, talk to customers over the phone

and face to face, become an expert solution provider – and do all this in a

friendly, down to earth way. 

You’ll

also be expected to recognize and develop opportunities and bring new ideas

that build the success of the Diaspora Banking team.

Reporting to the Head-Diaspora banking, the Manager Remittances will be charged

with the responsibility of promoting remittances from the diaspora by providing

cost effective ways of sending money home and actively initiating strategic

business alliances/partnerships that will lead to long term business ties with

Kenyans abroad & foreign investors interested in investing in Kenya.

The

role holder will also need to provide an enabling working environment for

remittance partners which will spur their growth in addition to ensuring growth

in the bank’s liability book and remittance volumes from the diaspora.

The Role

Specifically, the successful jobholder will be required to:

• Support
  
  and facilitate development and implementation of section business plans.


• Support
  
  development of branch budgets and targets for integrated partners such as
  
  Western Union and MoneyGram business.


• Carry
  
  out market intelligence for purposes of collating information that will
  
  assist the bank position itself competitively in the market.


• Identify
  
  new business opportunities both internally, locally and internationally in
  
  line with product development


• Effectively
  
  manage and expand the relationships with existing remittance partners and
  
  onboard new partnerships so as to ensure business growth and continuity.


• Ensure
  
  continuous improvement in customer service and implement effective
  
  retention of customers within the remittance network.


• Provide
  
  a seamless link between agents and service providers for speedy query
  
  resolution.


• Work
  
  closely with Risk, Legal and Compliance units to ensure effective controls
  
  that mitigate business risks associated with remittance business.


• Develop
  
  and continuously review business operational policies and procedures
  
  ensuring their compliance with both internal and external regulatory
  
  requirements.

Skills,

Competencies and Experience

The successful candidate will be required to have the following skills and

competencies:

• A
  
  Bachelor’s degree in a business related field from a recognized
  
  university.


• At
  
  least 3-5 years banking experience in Remittance Management with
  
  experience in managing a team.


• Extensive
  
  knowledge of business industry trends and practices and a good
  
  understanding of legislation related to financial services and channel
  
  delivery.


• Excellent
  
  Problem analysis and solving skills coupled with strong decision making
  
  skills.


• Ability
  
  to work well in a team, as well as manage multiple priorities in quick
  
  time frames.


• Proficient
  
  in MS Office with excellent report writing & Presentation skills.


• Excellent
  
  communication & interpersonal skills coupled with the ability to deal
  
  professionally, confidently and effectively with staff at all levels,
  
  internally and externally.

How to

apply

If you are confident that you fit the role and person profile and you are keen

to add value to your career then please forward your application enclosing

detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference

number MR/DB/2016 by 29th June, 2016.

Are

you a people person with a heart to serve? 

Picture

yourself building a successful career working alongside other committed,

talented, highly motivated individuals at The Co-operative Bank of Kenya, the

‘Kingdom Bank’. 

We

currently have an excellent opportunity available at the HR Division, the

Medical Claims Analyst position. Do you possess experience in facilitating

medical care provision as well as the medical technical expertise to scrutinize

claims for payment with a focus to manage costs? 

To

excel in this role, you need to be able to work independently as well as within

a team, in providing expert advice on health and healthy living aspects as well

as other medical insurance matters. Importantly for this role, you will need to

have a keen eye for details and the disposition to provide the right solutions

to medical issues as they come up. 

Reporting

to Head – Benefits, the role holder will be responsible for engagement with

medical service providers to interrogate the nature and costing of medical

services rendered to members of medical schemes as well as effective and

efficient administration of staff medical claims submitted for reimbursement.​The Role

Specifically, the successful jobholder will be required to:

• Validate
  
  authenticity and completeness of the information and attachments on all
  
  medical claims presented by staff members for reimbursement whilst
  
  ensuring strict adherence to set guidelines and TAT.


• Review
  
  all medical/surgical billings for reasonable and necessary charges as well
  
  as evaluate claims referred for medical management and make
  
  recommendations for follow-up, further investigation or documentation as
  
  necessary and also vet and analyse medical claims as per scope of cover
  
  whilst ensuring strict adherence to set guidelines and TAT


• Correctly
  
  read and assess medical documents to either approve or deny payment of
  
  medical claims and accurately approve the e-payment files.


• Maintain
  
  accurate medical records, preparation of informative management claims
  
  reports, administer the bank funded Out-patient medical scheme and update
  
  staff medical statements and ensuring all utilizations are captured on a
  
  timely basis.


• Ensure
  
  reconciliation of medical providers’ bills & accounts on an ongoing
  
  basis or on demand including visits to providers; recommend appropriate
  
  payment of dispute of billing, as necessary.


• Ensure
  
  timely admission of new staff and dependants to in & out-patient
  
  medical schemes and prepare utilization reports as required by member /
  
  client.


• Provide
  
  professional assistance to all the staff members/dependents with chronic
  
  ailments and facilitating follow up in specialists’ clinics.


• Arrange
  
  for emergency evacuations for medical scheme members’ country wide.


• Be
  
  the point of contact for staff members and other stakeholders on health
  
  matters/issues as well as ensure that staff members are educated
  
  especially on lifestyle issues and also provide staff training and member
  
  education on quality health care cost containment and utilization.


• Attends
  
  mediations and other hearings to inform and defend the cost containment
  
  procedures, guidelines and decisions rendered.

Skills,

Competencies and Experience

The successful candidate will be required to have the following skills and

competencies:

• A
  
  Bachelor’s degree in a medical/Health related field i.e. Nursing/ Clinical
  
  Medicine/ Pharmacy/ Medical Laboratory etc.


• At
  
  least 3 years’ experience in a busy Health Insurance environment with
  
  Claims Vetting & Care management. Experience in insurance and health
  
  sector is an added advantage


• Knowledge
  
  of Fraud Risks associated with medical claims with training in Basic and
  
  Advance Life Support.


• Computer
  
  literate and familiar with standard office software applications.


• Team
  
  player with strong communication, interpersonal and persuasive skills with
  
  a strong ability to build and maintain strong working relationships with a
  
  wide range of internal and external stakeholders.


• Attentive
  
  to detail, good planning and organization skills with the ability to
  
  deliver effectively under strict deadlines. 


• Maintains
  
  confidentiality and integrity of all information in their possession.

Dealer

Are

you a highly motivated professional looking for an opportunity to transform

your professional journey in a fast-paced environment? 

This

position presents you with the opportunity to grow and develop an exciting

career that will allow you to utilize your knowledge of the treasury function,

the financial sector, banking services, capital markets and all key relevant

stakeholders.

The

role holder will be responsible for effective delivery of the full range of

retail & SME forex products to customers with a view to growing revenues

and maintain continuous engagements so as to create synergies and wider product

reach.

The Role

Specifically, the successful jobholder will be required to:

• Support
  
  the Head, Retail/SME Forex Sales in the implementation of the Treasury
  
  Sales Plan covering all Treasury products.


• Actively
  
  contribute to improvements in quality/efficiency of treasury products
  
  delivery process and support product development and sales initiatives by
  
  other business units.


• Enlarge
  
  customer base by acquisition of new business in Foreign exchange trading
  
  and maintain existing client relationship through effective client calls
  
  and visits.


• Assist
  
  in developing and maintaining client telesales and visits schedule and
  
  follow up on reported action points.


• Continuously
  
  engage the branch network through regular visits and telephone calls and
  
  build a network of relationships across all economic sectors.


• Track
  
  overall retail and SME forex performance.


• Ensure
  
  service excellence for both internal and external customers.

Skills,

Competencies and Experience

The successful candidate will be required to have the following skills and

competencies:

• A
  
  Bachelor’s degree in a business related field. MBA will be an added
  
  advantage.


• ACI
  
  Dealing Certificate.


• At
  
  least 3 years’ experience in a busy Dealing environment, two of which must
  
  be in Forex sales.


• Excellent
  
  knowledge of treasury products with a thorough knowledge of end to end
  
  processes for treasury products and services.



• Excellent
  
  analytical, presentation & communication skills.


• Self-motivated,
  
  team player with an outgoing Personality.


• Ability
  
  to work under pressure and meet challenging targets.


• A
  
  good knowledge of other bank’s products and services, the financial
  
  sector, banking services, capital markets and key relevant stakeholder
  
  organizations.

How to

apply
If you are confident that you fit the role and person profile and you are keen

to add value to your career then please forward your application enclosing

detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating ‘Dealer’ in the

subject reference by close of business on Tuesday 21st June, 2016. 

You

are widely experienced and dedicated human resources professional, proactive

and strategic in the organization’s talent management needs. 

You

easily manage complex situations and drive change. You break stereotypes and

challenge the status quo. You also find great fulfillment in building

relationships with key stakeholders. 

You

are not simply a strategist but a doer, hands on, with great follow through for

key assignments and committed to see things to completion. If this sounds like

you, then this could be your next career move.

Reporting to the Head – Resourcing & Talent Management (R&TM), the

Talent Manager will be responsible for ensuring resourcing interventions on

Talent Management agenda. 

The

role holder will also partner with HRBPs and Business leaders in resourcing,

crafting business focused interventions, talent development & retention and

be involved in succession planning initiatives. 

Additionally

she/he will work with the Head – Resourcing & Talent management to define

and execute the talent strategy for the identification, development, deployment

and retention of Co-operative Bank talent and be responsible for the successful

execution of all talent engagement interventions.

Job The Role

Specifically, the successful jobholder will be required to:

• Work
  
  with the Head – Resourcing &Talent Management to implement the Talent
  
  management framework of the Bank in consultation with business leaders and
  
  HRBPs and translating business strategy to the talent strategy for the
  
  bank.


• Collaborate
  
  with business leaders across the Bank to understand business goals and to
  
  build development strategies that ensure a strong future talent pipeline
  
  as well as manage internal and external Talent pools as part of the wider
  
  Bank talent management agenda.


• Deliver
  
  talent management solutions to the organization while managing the talent
  
  management process and initiatives as well as provide guidance on all
  
  aspects of talent management process, policies and communication, through
  
  process, planning, design, project management, administration and
  
  measurement.


• Under
  
  the guidance of Head – R&TM guide the business on agile workforce planning
  
  internal deployments and talent solutions to address talent needs at
  
  management and leadership levels.


• Contribute
  
  significantly in the core talent management pillars of Talent
  
  identification, developing Talent maps, talent development and deployment for
  
  strategy execution


• Under
  
  the guidance of the Head – R&TM , work with the business and key
  
  stakeholders to ensure Talent Development for the various talent pools in
  
  the Bank is implemented


• Co-develop
  
  with the Leadership & Management Centre, Leadership and Management
  
  Development roadmaps for the Bank as part of Talent Development agenda.


• Define
  
  critical roles for succession planning as well as facilitate and support
  
  succession planning initiatives in the Bank and deliberately build strong
  
  talent benches and leadership depth for such roles.


• Support
  
  proactive Talent Retention initiatives and programs for the bank as part
  
  of the Talent Management agenda


• Provides
  
  high level support in the design, development and implementation of
  
  on-boarding initiatives that align with the Bank’s workforce strategy and
  
  goals as part of Talent retention initiatives.


• Contribute
  
  significantly to the employment branding of the Bank as a preferred
  
  “Employer of Choice” through compelling value proposition messaging,
  
  internally and externally and develop an effective talent pipeline of key
  
  internal and external talent.

Skills,

Competencies and Experience

The successful candidate will be required to have the following skills and

competencies:

• A
  
  Bachelor’s Degree in Human Resources, Social Sciences or Industrial
  
  Psychology from a recognized university. A post graduate qualification in
  
  business management, HR or industrial psychology will be an added
  
  advantage.


• 4
  
  – 6 years’ experience in Talent Management with exposure in implementing a
  
  talent management strategy and various talent interventions in a similar
  
  role and in a fast paced environment.


• Exposure
  
  to talent analytics and talent management approaches coupled with good
  
  numeracy skills.


• Excellent
  
  and demonstrable interpersonal, influencing and negotiation skills.


• Working
  
  knowledge of the labour/ employment laws.


• Ability
  
  to align program outcomes to talent strategy.


• Good
  
  understanding of the macro business environment and of how environmental
  
  factors and other drivers impact business strategies and tactics.


• Good
  
  understanding of the roles and responsibilities of key business functions
  
  and how they interrelate to achieve business objectives.

How to

apply

If you are confident that you fit the role and person profile and you are keen

to add value to your career then please forward your application enclosing

detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference

number TM/HRD/2016 by Wednesday 22nd June, 2016.

Learning

& Development Specialist

You

are a highly driven professional, well experienced, knowledgeable in corporate

learning and development and well exposed to E-learning management and blended

learning program management.

You

have the ability to set stretching goals for self and team while continuously

pushing for results and you take personal responsibility for making things

happen and achieving results to required standards. 

You

demonstrate motivation, commitment and perseverance. 

You

possess excellent comprehension skills to understand and interpret industry

data and economic trends with the Ability to think creatively and identify

innovative solutions. 

Then

taking up this position at The Co-operative Bank of Kenya, “The Kingdom Bank”,

the place for those looking to new horizons, will be an excellent step for you.

The Learning & Development Specialist will be accountable for the

successful design, development and design of innovative deployment

methodologies and learning programs that sustain and drive managerial and

functional expertise, increase operational efficiency and distinctive customer

experience. 

The

role holder will design a broad range of needs-based learning and development

solutions, with special focus on initiatives that address talent &

workforce development and Co-op Bank’s business and learning priorities while

leveraging on technology, creativity and innovation for new and blended

learning methodologies, to rapidly embed learning and development initiatives

like self-administered learning, mobile learning, micro-learning, e-learning,

webinars, virtual instructional learning and so on.
 

The

Role

Specifically, the successful jobholder will be required to:

• Work
  
  closely with the Head of Leadership & Management Centre (LMC) and
  
  other professionals to co-develop new learning and development programs to
  
  ensure overall organizational workforce readiness.


• Lead
  
  the creation and identification of instructional and delivery methods
  
  using various learning solutions and the latest most innovative
  
  technologies, including coaching and acting as a thought leader and expert
  
  in Learning & Development.


• Design
  
  and develop curriculum maps materials for classroom, virtual and/or
  
  self-administered training, learning roadmaps, leadership roadmaps and
  
  staff learning tracks for staff up skilling and development for improved
  
  organizational performance.


• Develop
  
  measurement and evaluation on the effectiveness of learning and
  
  development curriculum provided, including pre- and post-assessments,
  
  surveys, and evaluations.


• Generate
  
  learning and development material using relevant e-learning software,
  
  Learning Management System and other innovative learning methodologies, as
  
  a key pillar of agile learning and development. Develop design documents,
  
  storyboards, audio scripts, graphic images, and communications related to
  
  new and existing learning initiatives in the Bank.


• Manage
  
  the design and further development of the New Hire Onboarding Program.


• Lead
  
  and support the Head-LMC and Head-Resourcing and Talent Management in
  
  development of Management and Leadership programs for the Talent
  
  Management agenda for the bank.


• Develop
  
  e-Learning modules using Articulate Storyline and Adobe Captivate and
  
  other content development methodologies.


• Responsible
  
  together with the learning team for driving the uptake of e-learning
  
  programs for the Bank, research on-line training programs (e-learning) for
  
  purchase and/or develop programs for in-house e-learning


• Maintain
  
  and manage messaging and documentation of all training materials including
  
  postings on intranet, SharePoint, Social Media learning and Learning
  
  Management System


• Develop
  
  an informal learning community and extend the learning relationship beyond
  
  the formal classroom.


• Work
  
  with the business to develop and deploy an online Resource Centre and
  
  relevant online professional & learning communities and subscriptions.

Skills,

Competencies and Experience

The successful candidate will be required to have the following skills and

competencies:

• An
  
  Undergraduate degree in Education, Training, Human Resources, or other
  
  related field.


• A
  
  minimum of 3-5 years of experience in corporate learning and development.
  
  Experience as an Instructional Designer/Developer in a corporate or
  
  consulting environment is an added advantage but not essential.


• Experience
  
  in delivering a wide variety of high-quality learning programs and
  
  knowledge of training needs assessments and training evaluation methods
  
  and tools. Experience in developing and leading classroom courses,
  
  workshops, seminars a plus


• Reasonable
  
  experience in E-learning management and blended learning program
  
  development


• Strong
  
  organizational skills and the ability to pay close attention to detail
  
  while handling multiple, simultaneous projects under deadline pressure.


• Proficiency
  
  with MS Word and Excel, and advanced PowerPoint skills are a requirement
  
  as well as basic to intermediate ability to use authoring tools (for
  
  example: Adobe Captivate, Articulate Studio, Articulate Storyline, etc.)
  
  to create web-based training and Familiarity with WebEx web conferencing,
  
  audio/video equipment


• Excellent
  
  verbal, written communication, and customer service skills with ability to
  
  take initiative and work independently.

If you believe you fit the job profile, please email your application enclosing

detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference

number LDS/HRD/2016 by Wednesday 22nd June, 2016.