Account Support Job in Kenya

Account Executives

Area
of Work: Customer support, client care

Job
Type: Full Time

Contract
Type: Permanent

Job
Level: Mid-Level

Required
Work Experience: 2 Years

Description of role

We founded Ilara Health to make common diagnostics affordable and
accessible to the 500m people in Africa who today struggle to access even
simple blood tests. The problem is pharmacies and clinics cannot offer many
diagnostics so must refer patients to labs or offer the treatment without any
diagnosis. We solve this problem by partnering with companies using robotics
and AI to create lower-cost diagnostics, integrating their devices into our
tech platform, and selling this bundle to pharmacies and clinics with
financing.

Pharmacists and doctors can now offer tests directly in their
location, improving care and growing their revenue. Ilara Health is live in
numerous clinics across Kenya and is launching with pharmacies for the first
time As an Account Executive, you will be responsible for developing
relationships with key decision makers to understand what is required to add
value in boosting revenue growth, exceeding customer expectations and proper
device utilisation. You will liaise with cross functional internal teams to
continuously improve the entire customer experience.

About Ilara Health

Ilara Health was founded to make common diagnostics affordable and
accessible to the 500m people in Africa who today struggle to access even
simple diagnostic tests such as blood tests and ultrasound screening. The
problem is that primary care doctors cannot offer many diagnostics in their
clinics so must refer patients. But given the infrastructure challenges in
Africa (time and money it takes to get anywhere) patients often do not go.

We solve this problem by partnering with companies using robotics and AI to create
lower cost diagnostics, integrating their devices into our tech platform, and
sell this bundle to doctors with financing. Doctors can now offer tests
directly in their clinic, improving care and growing their revenue.Ilara Health
is live in multiple clinics across Nairobi and has just closed an investment
round led by local and international investors to expand to a lot more clinics
by the end of 2019.

Responsibilities

·        
Building strategic relationships with your set of customers &
delivering high value to customers with an objective to have loyal and long
lasting customers.

·        
Leads communication efforts between accounts and Ilara Health in
establishing recurring calls, business reviews, and visits.

·        
Proactively assesses, clarifies, and validates customer needs on
an on-going basis.

·        
Provides customer feedback for product development representing
the voice of the customer as needed.

·        
Growing and developing existing clients through account specific
growth strategies.

·        
Address customer problems and complaints to maximize satisfaction.

·        
Be accountable for the commercial performance & growth in
share of wallet of accounts.

·        
Work with cross divisional teams to meet the objectives and goals
of the account program

·        
Proactively report all market, account and competitive information
to the Head of Customer Success.

·        
Build strong communication with the sales, product development and
operation teams that support the account to establish high customer
satisfaction.

Skills

·        
Be obsessed with the customer’s needs.

·        
Ability to manage the whole relationship cycle.

·        
Negotiation skills to craft solutions for our customers.

·        
Good time management to prioritize work accordingly.

·        
Collaboratively work with internal departments for customer
satisfaction

Qualifications

·        
Atleast 2 years experience in a similar field

·        
Ability to understand medical devices and healthcare value chain

·        
Willingness to initiate and build relationships

·        
Self-starter who is capable of working autonomously

How to Apply

Apply for Account Executive Job here