Head of Product at African Management Institute (AMI)

">AMI enables ambitious businesses across Africa to thrive. We deliver workplace learning that equips entrepreneurs and managers with the tools and training they need to succeed.

AMI combines online and mobile tools with in-person workshops and on-the-job practice. Tens of thousands of people have taken our programmes, executives to entry-level workers, in large and small companies across the continent.

The Head of Product will also help to develop the product management processes and in training product associates who ensure technical support processes and documentation are in order. You will establish best practice for Tech Product Management at AMI.

RESPONSIBILITIES:

Development of core product management processes 

• Support in defining scope of development for new product features and on-going feature enhancements.


• Define process for effective writing and prioritization of stories and backlog management.


• Process Management and Improvement – Define and document a well-defined product management process. Review and define process improvement initiatives.

Product communication and user feedback loops 

• Work with key stakeholders across the company to define a successful product release plan and feedback gathering.


• Ensure critical customer focus working with marketing, programme and sales teams to link product to customer needs and ensure market alignment.


• Define and scope core product metrics, analytics, reporting across platforms.

Support technical product team 

• Train and coach the workstreams of Product Associates to deliver seamless user support, user feedback and critical platform testing


• Facilitate in improving implementation of Agile methods across team

REQUIREMENTS

SKILLS AND COMPETENCIES:

• Strong interpersonal skills | As someone influencing several departments and seeking feedback from a range of stakeholders, you need strong interpersonal skills. You will be an effective communicator at all levels.


• Strategic thinking | You will need to analyse and implement the strategic roadmap for the product and make difficult decisions. You will be able to understand business needs and translate them in to development priorities and plans.


• Analytical skills | You will need to research and analyse market, platform and user feedback data and make use data to influence decision making.


• Technical product management | Familiar with Scrum and Agile project development.


• Initiative and execution of tasks | MUST be able to work independently, take initiative to solve problems and proactively address issues and follow tasks through to completion.


• Personal | Motivated, self-starter, independent worker.

EXPERIENCE:

• Bachelor Degree in information management, computer science, or related field. Significant experience will be considered in lieu of degree level qualification


• Experience in technical project management


• Experience in data analysis, project management and user feedback are an asset.

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