Acquiring Digital Solutions Product Manager Job, Kenyan Latest IT Jobs,



JOB PURPOSE



  • To position Ecobank as the leading provider of digital payment solutions serving ALL businesses (micro, SME, corporates, public sector (government and non-government organizations), thereby growing our collections and revenues.


KEY RESPONSIBILITIES


BUSINESS AND FINANCIAL PERFORMANCE



  • Responsible for end-to-end merchant lifecycle – planning, execution and delivery of relevant digital solutions to merchants including EcobankPay, Web and POS, to improve customer experience and grow revenue

  • Ensure pricing and contracts with Merchants are in line with Group Policy.

  • Work with business and product managers to deliver the best digital collection solutions for clients

  • Build value-based relationships with colleagues in country, cluster and group, and clients

  • Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit

  • Ensure developments of products to enhance proposition, to achieve new businesses and develop long term profitable relationships

  • Actively pursue opportunities to improve our route to Market, leveraging best practices


CUSTOMER MANAGEMENT



  • Engage customers and propose digital solutions that will improve their businesses

  • Ensure application of merchant programs are designed to enhance Ecobank’s brand equity

  • Drive horizontal expansion through outlet creation incentive programs

  • Ensure high customer satisfaction as measured and monitored through client engagement and surveys


LEADERSHIP AND PEOPLE MANAGEMENT



  • Actively partner with affiliate business heads and group product heads to grow acceptance points

  • Provide timely and accurate information on merchant management activities

  • Embed digital collections in affiliate culture through regular engagements with all staff

  • Participate in group activities as required


RISK, PROCESS CONTROL and OPERATIONAL PERFORMANCE



  • Promote ethical and integrity standards, and establish a culture within Ecobank’s merchant network that establishes and demonstrates to all merchants the importance of controls

  • Manage all aspects of risks associated with the Acquiring business and supporting

  • functions(AML,KYC , Credit Risks, Audits, Regulatory and Card Schemes Compliance).

  • Ensure there is a strong internal control system in place to minimise operational losses, franchise risks and monitor its adequacy and effectiveness

  • Manage and maintain relationships with key stakeholders and 3rd relationships involved in Acquiring business


STRATEGIC INITIATIVES



  • Strategically prioritize merchant segments to achieve commercial viability of the Acquiring

  • business

  • Lead strategic initiatives which position Ecobank as the partner of choice for business payment needs banking services from a customer experience perspective

  • Implement a loyalty program for merchants and customers to increase growth in product sales


JOB PROFILE



  • Qualifications, Experience, and Personal Attributes

  • The candidate should have 3-5 years of product development/ management, excellent interpersonal skills, strong execution, and technical skills

  • Relevant experience with at least four years in a cash management/Transaction Banking business environment,

  • Good understanding of Operations and technology processes related to API integration

  • Strong client focus with the ability to understand client needs and stay abreast of client, industry, and market trends

  • Exceptional relationship management skills including the ability to manage and influence multiple stakeholders

  • Good interpersonal skills to drive teamwork and work effectively in cross-cultural, cross geographical teams to drive value for our clients and the bank

  • Demonstrate responsiveness and ability to work with urgency

  • Customer-focused & results-oriented

  • Good project management including understanding and planning for operational risk

  • Knowledge of banking operations, operational risk management and service delivery

  • Distribution Management and or Channel Management experience is an advantage

  • Excellent verbal and written communication skills

  • General knowledge of digital payments services

  • Language skills in the official language of the Affiliate



How To Apply



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