Senior Manager, Process Development and Governance at I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Department:          Group Shared Services

Reporting To:         General Manager- Group Shared Services

PURPOSE:

Responsible for the effective development, design and governance of the Group Shared Services processes to ensure effective service delivery at the center as well as eliminate non-standard deviations.

The role holder shall work closely with cross-functional teams to ensure the group Shared Services Policy, Procedures and measures are grounded and implemented across all functions in the center.

PRIMARY RESPONSIBILITIES:

• To examine the current systems and processes, propose changes and amendments to continuously ensure that the bank’s processes are efficient and minimize cost


• Supporting the managers in delivering quality customer service through provision of the right processes and tools support.


• Assist in embedding continuous productivity and cost efficiencies


• Drive and support digitization and innovation initiatives within the team


• Facilitate coherent internal communication and knowledge sharing to promote best practice and embed a culture of learning across all teams.


• Actively engage in the design of processes, system formulation to ensure solution design will work and meet policy and procedure standards.


• Review system business rules and ensure that the system output meets corresponding process controls


• Design Framework processes aligned to the process universe


• Identify country deviations from the Group requirements and liaise to obtain Process Owner dispensation/approvals.


• Carry walkthroughs and on the Ground training to socialize the process with all relevant stakeholders


• Obtain and document review feedback and approvals


• Roll out the process and communicate to stakeholders on the effective implementation dates.


• To identify and report process weakness as highlighted by metrics


• Work with heads of units to proactively address thematic risk issues and to prevent significant operational issues whenever they arise.


• Support the Head of Function in reviews and remedial actions where significant issues have been identified.


• Support the implementation of new policies and procedures

PERSON SPECIFICATIONS

Academic Qualifications and Professional Qualifications

• Bachelor’s Degree in a Business-related field or Information Technology from a recognized university.


• Knowledge and certification in Business Processes Management.


• Certification and experience in Monitoring and Evaluation and Project Management


• Lean Six Sigma and/or Human Centered Design Certification would be an added advantage.

Experience

• At least 5 years’ relevant experience.


• Established experience in using Lean six sigma tools


• Project Management skills and familiar with Agile principles.


• Strong collaboration and facilitation skills within cross functional teams.


• Good understanding of Operational Risk Management.


• Adequate experience in general management and stakeholder management.


• Ability to work and deliver on the assigned tasks/scope autonomously

Skills and Attributes

• Familiarity with fundamental IT concepts, infrastructure & data center technologies


• Thorough knowledge of Banking operations


• Experience in Business Continuity Planning and Disaster recovery


• Project Management Skills


• Risk Management skills


• Proactive and Self-driven


• Team-Player


• Excellent communication and organizational skills.


• Ability to work in an agile environment

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