ICT Officer (Technology for Development), P2 at UNICEF

UNICEF is the world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Summary

The ICT Officer (Technology for Development) will provide support, coordination, and digital expertise to the DCOE. This role will support field-focused technology activities with headquarter project team members, regional ICT T4D business analysts, technology vendors, and country offices.

This position will support the design, development, documentation, testing, implementation, and maintenance of UNICEF’s field solutions, ranging from mobile platforms, data analysis tools, and digital business process tools. This role will work closely with the ICT Manager (Field Solutions) to plan and coordinate custom development and customization for UNICEF software components for both web and mobile frameworks.

Key Responsibilities

Research and evaluation of new technologies

• Research and review new releases and versions of technologies relevant to field offices.


• Conduct desk reviews and comparative analyses of promising digital products and services relevant to UNICEF’s work.


• Survey vendors and potential industry partners to keep abreast of new technologies, pricing, and customer applicability. Participate in vendor evaluations.


• Identify and provide input to new technology opportunities that will add value or reduce inefficiencies for our field-based colleagues and partners.


• Coordinate activities with field-based colleagues to gather feedback, conduct trials, pilots, usability testing, and develop prototypes to test product-market fit.

Business analysis and product lifecycle management

• Support the critical beginning of life phase of product lifecycles that might address key problems or opportunities for country office programmes and operations.


• Support business and technical requirements definition activities with DCOE colleagues, country office, regional office and headquarters stakeholders, partners, and ICT focal points.


• Contribute to proof-of-concept prototype development and authoring of business cases, proposals, and methods for assessing product-market fit for UNICEF.


• Document and analyze potential business and support models for middle of life phase of product lifecycles and produce total cost of ownership estimations for various scenarios.


• Participate in identification, communication, and evaluation of potential stewards for products’ middle of life. Liaise with other ICT teams and offices, not-for-profit organizations, governments, and private sector companies.


• Coordinate testing, piloting, and evaluation activities to measure product-market fit for UNICEF, as well as quality assurance and other testing activities.


• Contribute to solution delivery, go-to-market, and scale-up plans for concluding DCOE’s stewardship of products’ beginning of life phase and successful transition to middle of life phase and handover to their new steward.


• Ensure that product and technical documentation, end-user support mechanisms, and product maintenance models are up-to-date and comprehensive.

Coordination of documentation, expert advice, and partnership activities

• Coordinate solution documentation activities around technical approaches, business models, and measuring impact to headquarters and country office colleagues to drive digital excellence throughout UNICEF.


• Track, monitor and analyze DCOE’s current and former portfolio of products. Assist with providing support and coordination for external resources, such as outsourced providers and vendor delivery processes.


• Develop and maintain catalog of standard materials disseminated to colleagues and partners to enhance DCOE’s reach and effectiveness. Coordinate development of associated training materials and documentation for self-guided learning.


• Contribute technical expertise and analysis to DCOE publications, funding proposals, and outreach materials.

To qualify as a champion for every child you will have…

• An first university degree (Bachelor’s Degree or higher) in computer science, software engineering, management information systems, information technology management, data science, business administration or other related science field is required.


• A minimum of 2 years of progressively responsible work experience in software development, technical product management, business analysis, technical writing, design, or related fields is required.


• Ability to contribute technical expertise to DCOE activities in a combination of the below areas:
  
  
  
  • Linux command line, software programming and/or scripting experience.
  
  
  • Devops experience in systems administration, automation, container orchestration, and product metric monitoring.
  
  
  • Applied data analysis, data engineering, or data science expertise.
  
  
  • Business analytics/ intelligence experience in producing compelling analytical reports, visualizations, and dashboards.
  
  
  • Experience applying human-centered design methodologies and producing strong technical documents.
  
  
  • Experience authoring funding proposals and donor reports in the digital development and innovation space.
  
  
  
  


• Strong analytical and interpersonal communication skills.


• Attention to detail.


• Ability to translate business needs into technical requirements.


• Ability to stay abreast of new technologies and their ability to support UNICEF to improve efficiency and effectiveness of business units.


• Ability to foster excellent work relationships and build alliances with key stakeholders.


• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

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