Sr. IT Support Specialist at Sama

Sama formerly known as Samasource is a training-data company, focusing on annotating data for artificial intelligence algorithms. The company offers image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, augmented reality, virtual reality, biotechnology, agriculture, manufacturing, and e-commerce. Sama’s mission is to expand opportunity for low-income individuals through the digital economy. One of the first organizations to engage in impact sourcing, Sama trains workers in basic computer skills and pays a local living wage for their labor.

Key Responsibilities

• Support the organization’s network infrastructure and services like LAN, WAN, Print Services, and Email


• Assist in administering and maintaining user mailboxes and distribution groups.


• Domain Services Administration in consultation with the Systems Administrator


• Manage the installation of new versions of the systems and troubleshoot ad-hoc user problems


• Provide ICT related support and guidance to staff members


• Conduct and supervise ICT preventive maintenance activities.


• Installing, configuring, upgrading, and repairing PC hardware and software


• Conduct periodic backups of the identified information systems.


• Participate and assist in the organization of ICT related training for the stuff


• Logging of incidents in an accurate and informative manner as and when they occur.


• Work with various functional heads in supporting and developing identified business essential technologies.


• Perform security vulnerability checks against organization systems and carry out remediation tasks


• Conducting security audits and making policy recommendations


• Create and maintain an ICT configuration database for both hardware and software.


• In coordination with IT Administrator, ensure critical data is being backed up


• Assist in daily monitoring of ICT systems and respond quickly to any service or security concerns


• Perform other duties and special projects as assigned.


• Keep abreast of technological developments, current initiatives, and changes in ICT and appraise the management accordingly.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or any other related field.


• Have 3+ years of working experience in Windows operating systems in a busy environment


• Ability to manage Active Directory environment


• Working with network security equipment


• Ability to manage enterprise databases on RDBMS like MS SQL Server.


• Ability to secure installations


• Working knowledge of virtualization, VMWare, or equivalent


• Strong knowledge of systems and networking software, hardware, and networking protocols

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