Tellers Jobs in Nairobi, Kenya

Customer
Service Advisors/ Tellers

Job Purpose

To efficiently handle customer transactions, maintaining customer
satisfaction,  maximize revenue collection and manage risk while
cross-selling bank products  to achieve branch profitability. 

 Key responsibilities and accountabilities 

• Maintain cash limit for the branch and individual cashier.


• • Ensure daily reconciliation of cash book
  and banking system.


• Ensure daily reports are actioned as per schedule
  of reports.


• • Ensure reporting to Operations Supervisor
  in cash limits,evaluationrepatriation daily.

• Ensure cash security is adhered to and that the
  cash repatriation isadequately insured. 


• Responding promptly to customer enquiries. 


• Handling customer complaints and escalating where
  necessary.



• • Obtaining and evaluating all relevant
  customer information to match to products and services. 


• Guiding customers in the account opening
  process. 


• Providing feedback to improve the efficiency of
  the customer service process. 


• Ensure key rotations are done without
  compromise. 


• Ensure offsite storage for duplicate storage room
  keys. 


• Any other duty as assigned. 

 Minimum Qualifications and Experience 

• A minimum of 3 years’ experience in a
  deposit-taking environment will be required. 


• Working experience as a Direct Sales
  Representative will be an added advantage. 

• Degree in Business
  Administration/Management/Cooperative Management or any other
  Business-related field.

How to Apply

Interested candidates who meet the criteria above are encouraged
to send their application letters and detailed CVs to: 

Email: recruitment@caritas-mfb.co.ke 

Kindly indicate the position title on the subject line when
applying. The closing date for the application is on Thursday
2nd June 2022. For more information please visit: http://www.caritas-mfb.co.ke Only
shortlisted candidates will be contacted.