Call Center Rep Job in Kenya

Oasis Healthcare Group
Limited is a group of Specialist Doctors working and operating across the
country since 2010 under group-based practice model. We currently have
facilities in the following counties: Kisii, Nyamira, Migori, Homa Bay, Siaya,
Uasin-Gishu, Kitui, Nairobi, Kakamega and Bungoma.

We are looking to fill
the following positions with qualified and suitable individuals willing to join
us.

Job Title: Call Center Representative

Job Location: Kisii

Key Responsibilities

• Manage
  inbound and outbound calls


• Obtain
  client information by answering telephone calls.


• Follow
  communication scripts when handling different topics on the phone.


• Inform
  clients by explaining procedures, answering questions and providing
  information.


• Document
  all call information according to the acceptable standards.


• Make
  follow up calls to check on the status of discharged clients.


• Manage
  and resolve customer complaints as necessary.


• Process
  booking and rescheduling requests.



• Providing
  customers with the organization’s services information.


• Update
  job knowledge by keeping abreast with the new services.


• Any
  other duty as may be assigned.

Job Requirements

• Degree
  or Diploma in Public Relations, Communication or any other relevant field.


• Fluent
  in both English and Swahili


• Proficiency
  in Microsoft Office Suite


• A
  t least one years’ experience in the same role

How to Apply

All qualified and
interested candidates should send their CV’s and cover letters to hr@oasishealthcaregroup.com quoting the
position being applied for on the email Subject.

NOTE:

We do not charge any fee
for receiving your CV or for interviewing.

Only candidates
short-listed for interview will be contacted.

Applications to reach us
before close of business 4th August 2022.

“Oasis Healthcare Group
Limited is an equal opportunity employer”