Area CHB Product Manager at Maersk Line

Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world

PURPOSE OF THE ROLE:

Area Customs Services Product Manager has the responsibility for driving product growth in accordance with Maersk integrator vision, Area Business Plan and Global product strategy. This position collaborates with commercial teams (e.g. Sales, Customer Experience, Procurement) within Maersk in East Africa. The Area Customs Services Product Manager develops and execute product strategy within their area, working with commercial and operations teams to drive growth and meet customer expectations. Responsible for ensuring the area sales force has up-to-date product knowledge and provides subject matter expertise to target customers and verticals.

KEY RESPONSIBILITIES:

• Drive Growth and support delivery of superior Customer Experience


• Builds a Product strategy that links with Global strategy and overall vision as outlined under Area Business Plans


• Works closely with sales to develop value proposition that addresses customer pain points and for specific verticals


• Actively involved in selling and securing new business and customer retention


• Participate in customer Quartey Business Reviews


• Collaborate cross-functionally to deliver a superior customer experience – from tender (RFIs – Request for information / RFQs – Request for quotes) to customer implementation


• Act as the conduit between local customers and customs services execution

Commercial enablement and compliance

• Develop local content for product training


• Work closely with Sales and other product managers to develop integrated solutions as part of “hunting team”


• Deliver Product training across functions including training for new hires and ongoing training requires to ensure up-to-date product knowledge


• Ensure our delivery is in compliant to local and integral rules & regulations

 Support product development and improvement

• Provide Global Product and Growth Manager with input for innovation and feedback to support local product development.


• Work with CX to attain customer insights and build new value-add services ensuring customer needs are met in line with market maturity

WHO WE ARE LOOKING FOR:

Required Skillset 

• Area Product Profitability (Gross Profit, EBIT, Product Direct Profit and Volumes)


• Achieve Area customs services growth target


• Deliver pipeline growth forecasts


• Customer retention


• Net promoter score

EDUCATION

• Preferable Bachelor’s Degree in Business/Commerce/Law from a recognized institution

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