DEVELOPMENT OF AN ONLINE E-VOUCHER SYSTEM

Country: Kenya

Organization: Nomadic Assistance for Peace and Development

Closing date: 13 Sep 2023

Purpose of the assignment (Development of an e-voucher system)

Nomadic Assistance for Peace and Development (NAPAD) in partnership with DKH Somalia is proposing to implement a project to reduce loss of lives, livelihoods, and increase Education opportunities among crisis-affected populations in the Gedo region. A key component of the project is to improve NAPAD’s organizational efficiency in humanitarian response through the development and piloting of an automated beneficiary-based voucher system (E-Voucher). The E-Voucher system will enable beneficiary registration, voucher code generation and verification, vendor notification and approvals to be conducted electronically via use of SMS linked to an online web-based portal. The E-Voucher system will leverage on the current mobile penetration rate in Somalia which stands at a whopping 83%.

The objective of developing an e-voucher system is to overcome the challenges experienced in using the current paper-based system and looking for a solution that will bring about efficiency. The current system of paper vouchers comes with risks like, warehousing space and cost, can be manipulated, in case of a misfortune e.g. fire you lose the original copies, labor intensive compared to a digital solution among other aspects. The system will also provide efficiency in delivering the household goods (and other items under the project) to the beneficiaries, a quick turnaround in paying the vendors and allow for reporting to the stakeholders involved in this project via the click of a button. This system is also accessible anywhere by designated users making it easy to access real-time data for collaboration and ease of making informed decisions regarding the project.

The piloting of this E-voucher system is expected to improve voucher programming, accountability, and service delivery and if the pilot review is successful then it could be considered for scale-up to other project activities, locations and partners.

Specific Objectives and Output

a) Analyze NAPAD current paper voucher system to understand data fields and its workflows.

b) Develop a workflow diagram based on the user requirements for voucher-based intervention.

c) Design a prototype E-Voucher System with SMS and USSD capability and integration for presentation and approval by NAPAD & DKH. The prototype should at least have the following functions.

• Register the beneficiaries with their details - Name, phone numbers, village name, gender, etc.


• Send an SMS with a unique code to each beneficiary and specify the entitlement, date when to collect, the vendor to collect, and the vendor’s location, among others.


• Send SMS to the vendor with the details of the beneficiary, unique SMS code, phone number, name and the entitlement.


• The ability for a beneficiary to send back an SMS confirming receipt of their entitlement.


• The ability for the vendor to communicate with the system to update the list of the beneficiaries who have received their entitlement.


• Prepare beneficiary registration report.


• Prepare beneficiary receipt confirmation reports.


• Prepare vendor reports for served beneficiaries.


• Analyze simple reports e.g., registered/those who receive entitlements, beneficiaries who don’t receive SMS, etc.

d) Develop and pilot an automated online-based voucher system (E-Voucher) e-Voucher System with SMS and USS capability and integration.

e) Develop a client-facing portal with the standard below.

• A predetermined workflow with standard User Experience and User interface.


• Online hosting capability to allow remote access of the platform from any location.


• A database function to enable saving and access of data generated from the SMS system.


• Access control with user access levels and security features.


• Upload capabilities for Photos, documents, etc.


• Reporting capabilities


• Offer technical support and maintenance of the developed system for 6 months after its deployment.

f) Develop a simple user manual.

g) Train staff on the use of the developed E-Voucher system.

CONSULTANCY PERIOD

The consultancy is expected to last not more than 90 working days (for designing and development of an e-voucher system) and another 90 days to provide technical support and maintenance.

SELECTION CRITERIA

The applying firm or persons should have the minimum criteria below.

1. Have a technical person with an advanced degree in Information Technology (IT), Information and Communications Technology (ICT), Computer Science, or other related field.


2. The technical people should have at least 5 years of proven practical experience in the development of web-based systems.


3. Ability to communicate effectively in English language both oral and written.

How to apply

HOW TO APPLY

Applicants should submit the following documents by CoB on 13th September 2023.

1. Letter stating how they are a suitable candidate/organization.


2. Resume or Curriculum Vitae of proposed team members detailing experience from similar projects as well as the contact details.


3. Technical proposal of how to carry out the required assignment.


4. Financial proposal with cost breakdown.


5. At least three (3) professional references.


6. Proof of previous similar work done, e.g recommendation letters, award letters etc.

The applications should be sent to info@napad-int.org and CC, Issack.alio@napad-int.org & francis.kage@napad-int.org

Only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks from the application deadline, consider your application unsuccessful.