Executive Customer Retention Mombasa Jobs.

Job Title: Executive Customer Retention

Location: Mombasa

Company Profile
One of the largest manufacturers of high quality edible vegetable oils & fats, margarine, and laundry & toilet soaps in the East and Central African region.

Main Purpose of the job
* Credit Control within allowable limits
* Manage Process of Translating ‘Order Generation to invoicing’
* Forecasting
* Back Office Support for execution of Sales Activities – Promotions/Initiatives/Offers

Main Responsibilities
* Co-ordinate and supervise the functions and duties off the direct reports.
* Manage and maintain the company’s Sales & credits.
* Liase with the logistics and transport divisions in the despatch of customers’ goods.
* Rapid response on the market trends/changes due to prices, new product launches and the competitor activity with a view to introduce new ways of keeping the company ahead.
* Handling all the company’s industrial customers and those key accounts beyond the scope of the customer relations team.
* Public relations through making routine calls to the customers to understand their needs and problems.
* Troubleshoot and resolve any problems relating to customer accounts that Customer Retention Executives are unable to resolve quickly and amicably.
* Process both the domestic and export credit and debit notes.

Knowledge and Experience Required
* Degree in Accounts from a reputable institution
* Excellent communication & persuasive skills
* 7 years experience working with FMGC
* Good teamwork and interpersonal skills.
* Multi-task & have the ability to work under minimal supervision.
* Thorough Knowledge of MS – Office

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line. Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contacted

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