Call Center Operations Manager
Base Salary Plus Profit Sharing
Primary Duties:
Must be really NetworkedUse current network to acquire Call Center Business for the company5-7 years of management experience in an inbound/outbound call centerDevelop and execute against a 1-year plan focused on achieving businessIdentify the need for, develop and implement changes to policies as neededIdentify the need for, develop plans to address, and implement changes to business processes as neededPartner with personnel to pro-actively forecast staffing needs based.Set expectations on performance then monitor and hold direct reports accountable to those expectationsDaily reporting on performance metrics, including an analysis of trends that impacted performance and action plan(s) implemented to address those trendsQuickly identify and respond to unexpected trends in the business, primarily related to volume, irregular operations or staffing challengesDemonstrate excellent communication skills with internal and external customersHR Manager specializing in Call Center Agent recruitment
Responsibilities:
Recruiting Call center agentsExperience in Recruiting agents for Outbound Call Center Campaigns5 Years working in a call center especially Call Center handling International CampaignsCandidate must possess at least a Bachelor's/College Degree in any field.At least 5 year(s) of working experience in the related field is required for this position.To apply, send your CV to lydia@solusone.com by July 29, 2011.
Note: Only resumes with the following will be contacted:
Detailed description of experience, education and salary expectations.
Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya
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