Main Job Tasks and Responsibilities
?Answer, screen and transfer inbound phone calls
?Receive and direct visitors and clients
?General clerical duties including photocopying, fax and mailing
?Maintain electronic and hard copy filing system
?Retrieve documents from filing system
?Handle requests for information and data
?Resolve administrative problems and inquiries
?Prepare written responses to routine enquiries
?Prepare and modify documents including correspondence, reports, drafts, memos and emails
?Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
?Prepare agendas for meetings and prepare schedules
?Record, compile, transcribe and distribute minutes of meetings
?Open, sort and distribute incoming correspondence
?Maintain office supply inventories
?Coordinate maintenance of office equipment
?Coordinate and maintain records for staff, telephones, and petty cash
Education and Experience
?Computer skills and knowledge of relevant software
?Proficiency with Microsoft Office software
?Bachelors degree or equivalent experience
?At least 2year experience in a similar position
?Knowledge of operation of standard office equipment.
?Knowledge of clerical and administrative procedures and systems such as filing and record keeping
?Knowledge of principles and practices of basic office management
Key Competencies
?Excellent communication skills- verbal and written
?Planning and organizing
?Prioritizing
?Problem assessment and problem solving
?Information gathering and information monitoring
?Attention to detail and accuracy
?Flexibility
?Adaptability
?Customer service orientation
?Teamwork
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