[Full-time] Receptionist Manager at Fraways Recruiting Ltd

at Fraways Recruiting Ltd in United Arab Emirates

Deliver excellent customer service, at all timesAssist in keeping the hotel reception area clean and tidy, at all timesDeal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mailAdminister all reservations, cancellations and no-shows, in line with company policyKeep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunitiesFulfil all reasonable requests from guests to ensure their comfort, satisfaction and safetyConduct regular security checks throughout the day and report any security issues to line managerReport any maintenance issues immediately to line manager, including all furniture, fittings and equipmentProvide reports, as required, for housekeepers and managementBe responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency servicesMaintain personal knowledge by completing in-house training and workbooksAlways adhere to all company policies and procedures and licensing lawsBe involved and contribute at team meetingsCarry out instructions given by the management team and head office

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Published at 28-06-2012
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