Merchant Relationship Managers (Hospitality, Medical, Oil, Agriculture, Education, Government & Parastatals) Jobs in Kenya

 Equity Bank is the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities.
With a strong footprint in Kenya, Uganda, Tanzania, Rwanda and South Sudan, Equity Bank is now home to more than 7.3 million customers - the largest customer base in Africa.
Currently the Bank is seeking additional talent to serve in the roles outlined below:
1. Merchant Relationship Manager (Hospitality Sector)
Key Responsibilities
Unlock and grow hospitality sector across the country
Drive aggressive recruitment of merchants within the hospitality sector countrywide i.e. Hotels, Restaurants, Tours & Travel.
Advise the bank on best solutions in this sector
Regular merchant visits

    Ensure continuous merchant training on how POS works and card acceptance procedures
Push for merchant turnovers in this sector
Ensure excellent customer experience for customers using the Equity POS
Ensure cashier motivation is maximum at merchant outlets
Cross-sell the Bank's products
Ensure high productivity levels by merchant relationship officer(s) through performance reviews by way of mentoring and coaching
Connect with branch staff to deliver on POS revenues
Ensure 100% compliance to the Banks Policies and Procedures
Promote the Bank’s corporate image
Qualifications, Knowledge and Experience
Business related degree/diploma from a recognized University or College
Over 4 years working experience in sales/marketing, of which 2 years must have been at management level in hospitality industry
Proven track record in achieving targets
Holders of professional qualifications will have an added advantage
Exposure to KATO for Tours, KAHC for Hotels and background on all other related bodies will be an added advantage

2. Merchant Relationship Manager (Medical and Oil Sectors)
Key Responsibilities
Unlock and grow medical and oil sectors across the country
Advise the Bank on best solutions to this sector
Drive aggressive recruitment of merchants within the sectors countrywide i.e. Hospitals, Petrol stations, Oil companies etc
Regular merchant visits
Ensure continuous merchant training on how POS works and card acceptance procedures
Push for merchant turnovers in this sector
Ensure excellent customer experience for customers using the Equity POS
Ensure cashier motivation is maximum at merchant outlets
Cross-sell, the Bank’s products
Ensure high productivity levels by merchant relationship officer(s) through performance reviews by way of mentoring and coaching
Connect with branch staff to deliver on POS revenues
Ensure 100% compliance to the Bank’s Policies and Procedures
Ensure high standards of Customer Service are maintained
Promote the Bank’s corporate image
Qualifications, Knowledge and Experience
Business related degree/diploma from a recognized University or College
Over 4 years working experience ¡n sales/marketing, of which 2 years must have been at management level ¡n the sector(s)
Proven track record in achieving targets
Exposure to relevant medical bodies will be an added advantage
Knowledge of the oil sector will. be an added advantage

3. Merchant Relationship Manager (Agriculture, Education, Government & Parastatals)
Key Responsibilities
Unlock and grow these sectors across the country
Drive aggressive recruitment of merchants within the sectors countrywide
Regular merchant visits
Ensure continuous merchant training on how POS works and card acceptance procedures
Push for merchant turnovers in these sectors
Ensure excellent customer experience for customers using the Equity POS
Ensure cashier motivation is maximum at merchant outlets
Cross-sell the Bank’s products
Ensure high productivity levels by merchant relationship officer(s) through performance reviews by way of mentoring and coaching
Connect with branch staff to deliver on POS revenues
Ensure 100% compliance to the Bank’s Policies and Procedures
Ensure high standards of Customer Service are maintained
Promote the Bank s corporate image
Qualifications, Knowledge and Experience
Business related degree/diploma from a recognized University or
Over 4 years working experience in sales/marketing, of which 2 years must have been at management level in the sector(s)
Proven track record in achieving targets
Holders of professional qualifications will have an added advantage
Exposure to various Government/Education and Agriculture bodies and all other related bodies will be an added advantage
Desired Skills and Ability for all the above roles
Thorough understanding of bank operations
Strong analytical skills
Computer proficiency
Good people management skills
World class customer service skills
Strong communication and negotiation skills
Team player with excellent interpersonal skills
Excellent financial and business acumen
Excellent organization and planning skills
Result oriented
Strong Leadership skills
Assertive, tactful and cooperative personality
If you meet the above requirements, submit your application quoting the job you are applying for to the email address below by 25th April, 2012.
Please include detailed Curriculum Vitae, copies of the relevant certificates, testimonials, current pay and daytime telephone contact and email address.
Only short listed candidates will be contacted.
Email to: jobs@equitybank.co.ke
Equity Bank is an equal opportunity employer.
We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.

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